Program Manager (Marketing Operations)

FocusKPI is looking for a Program Manager to join one of our clients, a high-tech SaaS company. 
As part of the client's marketing business operations team, you will play a crucial role in continually improving their tooling and processes for marketing and our cross-functional partners. This role will be responsible for partnering with their senior leadership to establish ideal workflows to help the team activate programs required to achieve quarterly and annual goals.
As part of the program management and business operations team, this role will partner closely with their Integrated Campaigns and Customer (IC&C) team to support alignment with the overall client's annual planning motions, plan execution, and business reviews. You will also learn to understand the operational needs of IC&C, enabling them to operate more efficiently and effectively both within the marketing department and with cross-functional business partners. Additionally, you will implement process improvements that support the IC&C team in achieving the broader marketing objectives.
Using their tool of record, Jira, you will also be responsible for setting up and optimizing our program management dashboards, tool automations, and individual team Kanban and scrum boards to help our team prioritize and keep its work on track.
Work Location: Fully remote, anywhere in the U.S.S
Duration: 12-month contract
Pay Range: $38/hr to $43/hr
Responsibilities:

• The program manages the quarterly and monthly planning process inputs and outputs for the Integrated Campaigns and Content team
• Optimize and maintain their program management tools to support IC&C
• Act as a Jira “evangelist” for the marketing organization
• Explore current or potential tools/integrations that could drive efficiencies within cross-functional work streams
• Drive and manage integrations and enhancements as needed
• Leverage Jira capabilities (dashboards, structures, automations, roadmaps, etc) to make Jira an easy-to-use and effective tool for their Marketing teams
• Partner closely with their field, channel, partner, and virtual events marketing teams and cross-functional partners to improve the end-to-end process of activations, given increased volume in 2025
• Manage interlock between IC&C processes and the client's business processes, offering recommendations based on best practices and company and team goals
• Provide recommendations and support the implementation of optimizations for overall marketing process improvements that will help IC&C work more effectively and efficiently towards its business goals
• Create and distribute program reports on a regular cadence
• Support the IC&C team with an overall business calendar of key milestones and delivery dates to stay on track with the requirements of the business
• Contribute to the optimization of budget documentation for IC&C to manage quarterly spend

Qualifications:

• Previous experience working with Senior Director and VP-level leadership to propose process change
• 2-4 years of experience setting up workflows and integrations with Jira (preferred) or similar work management tools
• Ability to collect and analyze qualitative and quantitative data to support key recommendations
• Experience developing, documenting, and enabling operational processes for marketing teams
• Excellent communication skills with an ability to work at all levels of the organization
• Comfort operating in a matrixed organization with several stakeholders

**Note: This is not a program management role necessarily, more of someone to lead process and workflow optimizations, budget optimizations, and program management tooling and reporting dashboards**
 

Thank you!

FocusKPI Hiring Team

Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.