Program Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  As the Facilities Repair & Maintenance Program Manager reporting to the Project Director,  you will oversee a budget of $40M allocated across 5 Regions covering northern California and manage a team of 2-5 project managers.  You will develop programs that provide both cost and schedule efficiencies while collaborating with the Regional on-site facilities teams.  The projects and programs will be varied including asphalt paving, roof repairs/replacement, building painting, perimeter gates, and office renovations etc. Success will depend on your organizational skills to develop Regional Plans and drive the execution of the program while maintaining strong teamwork and Client relationships.

Principal Responsibilities:

• Support a purposeful environment to realize standardized and consistent service delivery, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.              

• Develop, build, and/or implement methodologies, tools, and processes to manage the client partnership.                                 

• Develop and oversee management routines to manage account performance and performance metrics.                                

• Take ownership of program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion.         

• Successfully work in a hybrid office environment 2-3 days per week for collaboration and Client meetings located in downtown Oakland, CA.                        

• Comply with all JLL policies and procedures, including but not limited to ethics and business practice.                                     

• Proactively manage programs in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.

• Support the creation of business requirement documents.

Required Knowledge, Skills, and Abilities:

• Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.

• Strong interpersonal skills and problem-solving ability.

• Hands on approach, show attention to detail and ownership.

• Proven history of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.

• Excellent verbal/written communication and presentation skills.  Strong use of MS Excel, Word, PowerPoint and Project. Knowledge of Primavera v6 (P6) is preferred.

• Proven record of providing excellent internal and external customer service.

• Strong organizational, management, and supervisory skills.

• Experience working on highly regulated projects and/or highly regulated project delivery environments.

• Ability to work on multiple projects at the same time.

• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.

Essential Skills and Experience:

• 7+ years of real estate, project management or program management experience

• Bachelor’s degree or advance degree preferred in Architecture, Engineering, Construction Management or Business.

• Strong oral, written, and presentation communication skills.

• Strong planning, scheduling and organization skills.

• Advanced computer skills (Word, Excel, Project, PowerPoint).

• Primavera 6 (P6) experience preferred.                  

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.