Leads end-to-end UAT strategy, governance, testing coordination, defect and risk reporting, stakeholder communication, and deployment readiness. Transforms strategic plans into programs and projects, manages cross-functional teams, resolves conflicts, mitigates risks, and provides executive updates. The role also supports innovation through artificial intelligence, automation, data-driven decision-making, and team mentoring.
Join our dynamic team as a Program/Project Manager and transformative projects that shape the future of our industry! This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development.
As a Program/Project Manager within JPMorganChase, you will be a key driver in end-to-end UAT program and transforming strategic plans into tangible programs and projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy. You will also be responsible for building and leading diverse teams, delegating tasks effectively, and fostering an environment of continuous learning and growth. Your ability to think strategically, adapt to change, and deliver excellent customer service will be crucial in this role.
Job responsibilities
As a Program/Project Manager within JPMorganChase, you will be a key driver in end-to-end UAT program and transforming strategic plans into tangible programs and projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy. You will also be responsible for building and leading diverse teams, delegating tasks effectively, and fostering an environment of continuous learning and growth. Your ability to think strategically, adapt to change, and deliver excellent customer service will be crucial in this role.
Job responsibilities
- Establish and manage the overall UAT strategy, governance framework, and testing methodology.
- Coordinate testing activities across business functions, regions, and stakeholders to ensure adequate coverage.
- Prioritize and assign testing resources based on project scope, complexity, and subject matter expertise.
- Consolidate testing results, defects, risks, and recommendations for leadership review and approval.
- Serve as the primary liaison between Product, Technology, Operations, and Business teams throughout the UAT lifecycle.
- Escalate critical issues, testing delays, or deployment risks and drive resolution activities.
- Maintain testing repositories, issue logs, lessons learned, and audit-ready documentation.
- Provide executive reporting on testing progress, readiness, defect trends, and release recommendations.
- Lead the transformation of strategic plans into high-impact programs and projects, utilizing your expertise in project management and strategic thinking to deliver results across various business units.
- Oversee the execution of programs, ensuring alignment with business strategy, effective risk mitigation, and timely delivery of commitments.
- Build, lead, and manage diverse teams, fostering an environment of continuous learning and growth, and effectively delegating tasks to ensure efficient and effective achievement of objectives.
- Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues.
Required qualifications, capabilities, and skills
- Proven ability to lead UAT programs and manage complex programs or projects, delivering results across various business units, typically demonstrated through 7+ years of relevant experience.
- Demonstrated proficiency in data analytics, with the ability to interpret models, make inferences from data, and provide continuous insight for program execution.
- Proven experience in conflict management, with the ability to identify conflicts, facilitate discussions, and create win-win solutions using collaboration or negotiation strategies.
- Advanced computer literacy, with the ability to effectively use technology to perform tasks, solve problems, and communicate in a professional setting.
- Proficiency in strategic thinking, with the ability to use data to understand issues and opportunities, evaluate potential scenarios, and collaborate on strategy and priority development.
Preferred qualifications, capabilities, and skills
- Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
- Implement automation to streamline project workflows and increase operational efficiency.
- Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.
- Mentor team members to support their professional growth and enhance project management capabilities.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
JPMorganChase San Francisco, California, USA Office
San Francisco, CA, United States
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