Implementation Manager

About The Role

This is an opportunity to work closely with multiple enterprise partners to deliver the implementation of a unified and student-centric degree management platform. As an Implementation Manager, you will manage and help deliver implementation projects which involve multiple teams at Stellic, including engineering, integration, and product. You will be part of the larger Partner Success team, which is entirely focused on delivering value for our college and university partners.

As an Implementation Manager, you will work on the following:

1. Enterprise Implementations: You will entirely lead the implementation process, from installation to validation, for an average of 6 simultaneous projects, on-budget while achieving our internal success criteria.
2. Partner Experience: You will give our partners an amazing onboarding experience, leading to a high Customer Satisfaction.
3. Relationship Management: You will be an effective point of contact for partners, gaining their trust and giving them a positive experience in working with you.
4. Trainer: Drive high adoption through training on our product across diverse roles (advisors, registrar).
5. Collaboration: Partner with Sales, Integration, Product, and Marketing to unblock their projects, providing them with contextual timelines, project plans, product accelerants, adoption communications, etc. For larger Enterprise deliveries, you will work closely with Project Managers who would be in charge of timelines, project plans etc. 

You are a great fit for this role if you have the following skills and experiences:

• Implement Complex, Modular Product: You have experience working on the vendor side of implementing large and complex enterprise SaaS products, managing deployments across diverse clients with a modular product architecture.
• Focus on Impact: You keep impact at the heart of each decision/action. You are extremely goal-oriented and know how to move the needle toward impact for students and stakeholders
• Operationally Excellent: You have experience simultaneously working on multiple implementations of enterprise projects.
• Customer Empathy: You have deep empathy for stakeholders and you are motivated to make them achieve their goals.
• Grit: You get stuff done with a “no matter what it takes” attitude.
• Efficient: You think scrappy about resources like time and budget, and produce unbelievable returns given those constraints.
• Problem Solving: You are able to be proactive and identify and work with others to mitigate/neutralize risks - both internally and externally.
• Relationship Skills: You can successfully build relationships with different stakeholders, even those not on board with the project. You can understand the politics going behind the scenes in a large institution.
• Communication Skills: You are an excellent written and verbal communicator and you never leave a meeting without making sure everyone is on the same page.
• Data analysis: You can provide technical support and troubleshoot independently. You are comfortable with csv and excel spreadsheets.
• Training: You can train diverse stakeholders on a complex product.
• Documentation & Reporting: You can write succinct notes and share updates with relevant stakeholders.
• Collaborative Player: You can have effective conversations with the sales, product, and marketing teams.
• Culture-fit: You are a natural fit for Stellic Values: My Heart is in the Work.
• Passionate about this role!

• Be part of a customer-centric team that is addressing the core issues in higher education via an expandable platform that is overwhelming loved by students and valued by administrators
• The opportunity to join at the ground level of a promising and developing organization, and build/lead a team critically responsible for its growth
• Work and learn from some of the most prominent thought leaders in higher education and SaaS
• Be part of a culture where ownership, new ideas, and creativity is celebrated
• Generous stock options in a Series A stage startup
• Flexible, outcome-based culture
• Comprehensive health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan
• 401K and commuter benefits
• Annual international retreats in some of the most beautiful cities & towns

Compensation: $80,000 - $165,000 base salary, plus equity