Project Manager, Payer Implementation

Essential Job Duties

• Lead HHAeXchange’s implementation efforts through comprehensive planning and engagement activities with the goal of meeting project expectations for go-live and continued success.
• Serve as a leader and trusted advisor to a portfolio of customers throughout the implementation phases of a project.
• Coordinate product training and configuration sessions for customers.
• Coordinate remote and on-site "go-live" support during projects as required.
• Ascertain customer business and system needs to make tactical planning recommendations.
• Establish internal project teams across multiple departments to develop and execute on project plans and ensure maximum customer success.
• Manage current project implementations by holding regular meetings, updating project plans, and addressing any complications with a supervisor and customer representative.
• Create and deliver customer-facing reports (weekly status reports), presentations and documentation.
• Manage numerous implementations at one time with the responsibilities of keeping internal and external team members on schedule.
• Continually look at ways to improve the implementation methodology in order to enhance customer experience.
• Create, review, and assist with approval of all pertinent implementation artifacts.
• Coordinate and host regular customer conference calls for governance or trouble shooting.
• Help smooth friction points throughout the project with customer and project teams.
• Garner greater understanding of the company’s software applications and business solutions.
• Maintains positive relations with all customers, always projecting a positive image of the company.
• Ensure individual, departmental and organizational key performance indicators are continually in focus and individual contributions are driving these to success.
• Encourage and promote a collaborative environment.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• Bachelor’s degree
• PMP certification in progress or already obtained is required
• 5+ years of experience with project management, preferably in software implementation and in a client-facing capacity
• Strong knowledge of the healthcare industry
• Strong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework
• Working experience with MS Project or similar project management tool
• Quick learner who thrives in a dynamic and fast-paced environment under minimal supervision
• Excellent team leadership skills and the ability to prioritize/self-direct as needed
• Demonstrates excellent communication, listening, and decision-making skills
• Proven track record of delivering projects on time and within agreed-upon scope
• Ability to build strong relationships with customers and internal team members
• Highly engaging and collaborative style in working cross-functionally
• Strong understanding of customer and market dynamics and requirements
• Ability to travel to customer sites to deliver on-site services if required
• Proficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)
• Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role