The Project Manager will manage the implementation of enterprise SaaS solutions in the utility industry, ensuring project success and customer satisfaction.
The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
🌱 The Role
We're looking for a Project Manager who genuinely enjoys the craft of delivery - someone who gets energized by building strong client relationships, untangling complex problems, and making sure projects land on time and on budget.
In this role, you'll lead enterprise SaaS implementations for utility clients across North America, serving as their trusted advisor from kickoff through go-live. You'll work closely with clients and internal teams, balancing competing priorities while keeping projects on track financially and operationally. This is a highly visible, client-facing role where your communication and leadership skills matter just as much as your project management chops.
✈️ This role involves periodic travel to client sites across the US and Canada. You'll need to be able to travel freely between both countries.
We evaluate candidates against our PM I-III competency framework throughout the process, so we can ensure the right leveling based on your experience. We typically hire at the PM I and PM II levels, though we do bring on PM IIIs when candidates bring direct utility industry experience to the table.
🎯 What You'll Be Doing:
- Leading enterprise SaaS Implementations using SpryPoint's hybrid delivery methodology
- Building and maintaining realistic project schedules with accurate task assignments, effort tracking, and clear ownership
- Managing project financials end-to-end - budgets, revenue forecasting, effort estimation and variance tracking
- Coordinating with Professional Services and Development teams to balance workloads and define clear timelines
- Owning scope change conversations with clients, evaluating impact against schedules, contingencies and acceptance criteria
- Keeping project documentation detailed, accurate and aligned to SOW requirements
- Communicating confidently with client stakeholders at all levels, including executive leadership
- Navigating resource allocation across a matrix organization with multiple concurrent projects
🚀 What You Bring:
- 3+ years of enterprise project management experience
- Strong financial acumen - you're comfortable owning a budget and forecasting effort and revenue
- Familiarity with both waterfall and agile methodologies; hybrid experience is a plus
- Exceptional communication and relationship-building skills - you can influence at every level, from project teams to the C-suite
- A highly organized, detail-oriented approach with strong written and documentation skills
- Comfortable working in a fast-paced environment, managing multiple client-facing projects at once
- Post-secondary degree or diploma, preferably in project management or business administration
- PMP, CAPM, or a comparable designation (active or in progress) is an asset
🌟 What Sets You Apart:
- Experience in or strong familiarity with the utilities industry (electric, water, wastewater, gas, sanitation) - this is required for PM III consideration
- Familiarity with management information systems such as CIS, WAMS, MWM, or GIS
- Experience with web-based portfolio or project management tools
🚀 Interview Process
We know your time is valuable, so we've designed a process that's transparent, efficient, and - hopefully - genuinely enjoyable.
Client Solutions is split into three portfolios, and we make it a priority to have you interview with the portfolio you'd actually be joining. That way, you get a real feel for the team, the work, and the people you'd be working with.
Here's what to expect:
📞 Step 1: Recruiter Screening Conversation
A relaxed conversation to learn more about your background, your goals, and what’s drawing you to SpryPoint.
A relaxed conversation to learn more about your background, your goals, and what’s drawing you to SpryPoint.
👩💼 Step 2: 45-Minute Interview with a PM Manager or Portfolio Director
A deeper dive into your delivery approach, project management experience, and leadership style. This may be with a PM Manager or Portfolio Director, depending on availability.
A deeper dive into your delivery approach, project management experience, and leadership style. This may be with a PM Manager or Portfolio Director, depending on availability.
📝 Step 3: Project-Based Take-Home Assignment
You'll receive a mid-project scenario for a fictional utility client. Your job is to diagnose what's gone wrong, assess the risks, complete a budget analysis, and build a recovery plan. Think of it as a bit of a scavenger hunt - we'll give you the pieces, and you get to figure out what happened. You'll then present your findings to the panel during the final interview.
You'll receive a mid-project scenario for a fictional utility client. Your job is to diagnose what's gone wrong, assess the risks, complete a budget analysis, and build a recovery plan. Think of it as a bit of a scavenger hunt - we'll give you the pieces, and you get to figure out what happened. You'll then present your findings to the panel during the final interview.
🎤 Step 4: Final Interview & Presentation
You'll walk senior leadership through your approach and have a chance to talk through your thinking in a collaborative conversation. Depending on availability, the Chief of Staff, Portfolio Director, and PM Manager will be part of the final presentation.
You'll walk senior leadership through your approach and have a chance to talk through your thinking in a collaborative conversation. Depending on availability, the Chief of Staff, Portfolio Director, and PM Manager will be part of the final presentation.
🚀 Step 5: References & Offer
We'll check your references to confirm the great things we've learned about you. If all goes well, we'll be thrilled to extend an offer and hopefully welcome you to the team!
We'll check your references to confirm the great things we've learned about you. If all goes well, we'll be thrilled to extend an offer and hopefully welcome you to the team!
Throughout the process, we're looking for clear communication, structured thinking, financial ownership, stakeholder management, and a genuine delivery mindset. Most importantly, we encourage you to bring your authentic self to every step. ✨
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $800 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
We use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step.
Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
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