Project Manager-ServiceNow Integration

Responsibilities

• Works closely with stakeholders to drive project delivery and ensure the adoption of Sakon’s technical and functional solution(s)
• Works with client and internal teams to develop documentation for a given project including business goals and objectives, project strategy, scope, requirements, and a detailed project plan; may assist in the development of use cases, test cases and training needs, as necessary, for all project assignments
• Identifies, tracks and manages program level risks, activities, and issues creating client and partner score cards and project status reports
• Runs regular project meetings, setting the agenda, leading the meeting and documenting/delegating action items, meeting notes, client satisfaction and timeline shifts
• Manages client activities, resolves problems and communicates escalations or issues to management in a timely manner, ensuring that all communication is professional, accurate and the appropriate level of information for the intended audience priorities
• Manages according to project plan and scope of work- quickly identifies scope creep and deploys measures to enforce change management procedures/controls
• Leads and manages end-to-end integrations Projects with ServiceNow.
• Ensures proper governance, documentation, and adherence to integration best practices for ServiceNow and related enterprise systems

Competencies

• Proven knowledge of the concepts, methods and practices of project management and demonstrable strong time-management and follow up skills required; Ability to manage/prioritize competing demands across multiple projects
• Strong communication, writing, listening, analytical, and problem-solving skills; Demonstrable organizational and leadership skills are critical to success as well as the ability to remain calm/comfortable through ambiguous or vague situations
• Ability to think critically, document factually, and stay focused on the underlying business requirements to contribute in a technical team environment 
• A focus on consistent, high-quality delivery of work product, demonstrable throughout one’s work 
• Integrity, authenticity, respect, and confidentiality; Ability to work collaboratively and diplomatically across global business units
• Strong understanding of enterprise system integrations, ServiceNow platform capabilities
• Ability to work Independently/with high level of autonomy. Self-motivated with strong sense of urgency to (a) drive project team to meet deadlines and (b) continuously evaluate existing processes and procedures to make recommendations for improvement
• Supports PMO Director to develop skills of staff; advises and encourages junior staff on how to complete tasks and activities with greater efficiency through application of lessons learned from prior projects; recommends training(s) to mitigate knowledge gaps and improve strategy execution

Requirements

• Experience in a dynamic, fluid software working environment; 10+ years of Industry experience delivering mobility software solutions and services to domestic and global clients
• Bachelor’s Degree
• Minimum of 8-10 years of project management experience; Project Management Professional (PMP) or equivalent certification preferred
• 3+ years of experience managing ServiceNow integration projects, including ITSM, ITAM, HRSD, CMDB, and workflow automation initiatives
• Experience working across multiple technical projects that include HRIS, Mobile Device Management (MDM), AP/GL and financial systems integrations
• Business travel as dictated by client project requirements, expected <25% of the time
• Experience with project management tool sets to include MS suite of products, JIRA, SharePoint, and Smartsheet