GSP - Sr. Program Manager at RingCentral

| San Francisco
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Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We’re the #1 global cloud-based, communications provider, growing at more than 30% annually and we’re looking for team-members with an entrepreneurial spark!

We are a $1B company, disrupting the $100B business communications and collaboration market with a killer product (Gartner MQ Leader last 5 years) and rapid growth (30%+ YoY). We are now pulling away from the competition and leaving them behind as we scale our product revenues and product capabilities. We are looking for outstanding talent to help us scale our revenues past $1B in the coming years. 

 

Job Description:

RingCentral is looking for a Senior Program Manager to be a key leader in building, scaling, and managing GSP projects and other strategic initiatives. In this role, you will be responsible for the continued delivery of an integrated GTM strategy, process and execution plan. You will support the sales team on planning and forecasting exercises as well as tracking important items to make sure the relationship with the Service Provider is successful. 

  • Strategic Partnership Management – Nurture authentic and trustful relationships internally and with Service Providers’ teams. Responsible for the partnership governance, escalations, and risk management to minimize issues and ensure cross-functional stakeholders deliver. 

  • Cross-functional and Operational Leadership – Drive program management functions including meetings, tracking, reporting, escalation processes, functional documentation, and other processes. Provide the leadership to connect the dots amongst the different business units.

  • Tracking and Reporting – Monitor all cross-functional projects and tasks from initiation through delivery. Responsible for building and managing project plans and driving teams to achieve desired results.

  • Communication – Serve as the central point of contact for leadership and other cross-functional teams. Work closely across business units, project teams and department leaders to ensure Senior Leaders and/or Executive Sponsors are provided with the information needed to make timely and effective decisions about strategic priorities and activities.


Responsibilities:

  • Interface with Service Providers and several different internal teams (sales, sales engineering, sales operations, product, R&D, marketing, and finance) to make sure projects and tasks are progressing according to the plan.

  • Support other internal teams and bring people together to answer RFPs and develop/deliver SOWs to Service Providers.

  • Set up and drive program management functions including meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes.

  • Coordinate and lead cross-functional meetings, document decisions & follow-up on actions.

  • Leverage existing tools and processes and identify opportunities to improve processes and collaboratively implement them.

  • Work with different virtual teams and cross-functional leaders to orchestrate impactful strategic planning and execution and proactively navigate challenges as they arise.

  • Coordinate logistics, framework and add content to monthly, quarterly and annual planning exercises.

  • Conduct ad-hoc qualitative and quantitative analyses for strategic planning and integration efforts.

  • Quickly establish rapport, credibility, trust, and respect throughout the organization at all levels; be viewed as a team player with exceptional communication, organization, analytical, and leadership skills.

  • A typical day will range from running meetings, keeping track of progress, checking in with your cross-functional leaders, wrangling calendars, and collaborating with colleagues effectively.

Key Attributes:

We are looking for a self-starter with a proven ability to execute both strategically and tactically, and someone who is excited to do what it takes to make the company successful.

  • Adaptable and proactive. You thrive in an environment where processes are not yet solidified and people are not well aligned. You propose solutions and alternatives to get things done.

  • Results-Driven: You steadfastly push yourself and others to achieve expected results. You are not afraid to roll up your sleeves and do what it takes - no matter how small the task.

  • Excellent planning and execution skills: You own and are accountable for delivering the overall strategy and project plan. You can simplify complex processes. You are exceptional at planning and can anticipate and adjust for problems and roadblocks.

  • Strong communication skills: You communicate information and ideas to individuals and teams in an articulate, focused, and compelling way.

  • Collaborative: You love to collaborate with peers, sales, marketing, product managers, executives and other cross-functional teams.

  • Strong leadership qualities including a hands-on, non-bureaucratic leadership style, to include open and frequent communications at all levels of the organizations. Must be able to facilitate groups, mobilize people, come to a consensus, and communicate direction.

  • Quick Learner: Because this role interfaces with all parts of the company, your ability to deep dive and understand the workings and issues of many departments is critical.

  • Telecom Knowledge: You understand UCaaS business model, main players, main product offerings and customer journey (Learn, Buy, Get Setup, Use, Bill & Pay, Get Help). You have a general idea about most important topics to discuss and steps required to enable/onboard a New Service Provider Partner.

Qualifications:

  • Experience in Cloud, SaaS, Software, and telecommunications.

  • Knowledge of sales operations business processes.

  • 5+ years of cross-functional, cross-disciplinary, and program management experience.

  • MBA and/or PMP is a plus.

  • Proven experience taking large releases/programs from planning to launch.

  • Experience in process and technology integration and/or migrations.

  • Experience overseeing complex programs with multi-project timelines.

  • Strong analytical, planning, and organizational skills with an ability to manage competing demands.


 


About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows.

RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that is committed to workplace diversity.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. Nestled in the hills of Silicon Valley we're surrounded by the buzz of technology with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

Say hello to possibilities.

RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. We know our employees power our success and truly value putting our employees' health, wellness and opportunity, first. We value and foster career development, providing leadership training, education, workshops, and coaching for all employees. In addition, we offer flexible PTO and wide range of wellness programs to keep our employees well balanced and refreshed.

Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental, disability, life and pet benefits to keep you (and your fur friends) at your best! Our employees also receive access to Rethink - a global benefit providing tools and resources specializing in care for children with learning, social or behavioral challenges. We champion all of our working parents and families with paid parental leave and new parent gift bags.

- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
- 401K match and ESPP
- Flexible PTO
- Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
- Paid parental leave and new parent gift boxes
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Rocket Lawyer services that provide legal advice, document creation and estate planning
- Employee bonus referral program

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Our culture values employee-led committees and groups that host fun and engaging events ranging from yoga classes, radio shows, cooking classes and more!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
In purposeful collaboration with our hiring team, our DEI leaders focus on creating a diverse, unique and inclusive environment that reflect across our employee base and management team.
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Pan-Asian Network & more, these employee-led ERG’s are a unique part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
Take a break during the day to do your mind and body some good! RingCentral wellness programs offer virtual fitness classes like yoga, zumba & bootcamp. We also host an annual, global relay!
Mental Health Benefits
Our employees have access to 1:1 wellness coaching, Headspace, TaskHuman along with Listening & Healing sessions with other employees to foster a culture of understanding, belonging and inclusion.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
RingCentral offers stock options as a benefit that vest on a quarterly basis.
Employee Stock Purchase Plan
All FTE receive access to purchase company shares at a discounted price.
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Flexible Work Schedule
We're changing the way the world, works. We offer a flexible work schedule in a hybrid and work from anywhere environment.
Remote Work Program
RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
Return-to-work program post parental leave
Company sponsored family events
RingCentral sponsors family oriented events and activities.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our "SaaSy" women leadership ERG offers mentor and mentee programs for our employees to learn from each other, share lessons, experiences and foster new and inspiring work relationships at RingCentral
Online course subscriptions available

Additional Perks + Benefits

We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs -
offering a wide variety of perks that fit our pillars of wellness: physical, intellectual, emotional, social and financial

What makes our perks special is that they are constantly evolving and adapting to our growing teams - highlighting and celebrating what makes us unique.

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