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Position Summary:
Wonderschool is harnessing the power of technology to provide comprehensive support to child care providers operating out of their homes as well as in the government and non-profit sectors. Our products enable childcare providers to create high-quality environments and meet the demands of their business, while also helping parents in need of childcare solutions through the creation of an accessible marketplace.
Wonderschool is looking for an exceptional Provider Onboarding Manager to support our provider network through product onboarding, business sustainability, and growth and licensing. You will interact daily with Providers and are quick to learn about technology products and licensing regulations.
You will:
- Deliver an excellent Provider experience by managing the onboarding process for Providers
- Train and onboard Providers to the Wonderschool suite of products
- Support new Providers in their journey to become opened and licensed
- Help Providers grow their businesses and make more money
- Be super organized; track provider journey in CRM (Hubspot)
- Travel up to 50%
- Empower Providers to be self-starters, to proactively find answers to their questions, and to become adept users of Wonderschool’s products
- Work closely with sales, customer support, and engineering to report issues and bugs
- Contribute to the positive, high-performing, and winning culture of the provider team
- Require in person attendance 3 days a week
You have:
- 3+ years of onboarding, customer service, or account management experience in the technology or education space
- Comfort with high volume/velocity customer interactions
- Exceptional written and verbal communication skills demonstrated through email, video demos, and audio calls
- Prior experience using Hubspot or another CRM solution
- Willingness to travel up to 50%
- Fluency in Spanish (preferred)
- Demonstrated embodiment of Wonderschool values:
- Delight Customers: Empathy and patience for our customer base
- Be Scrappy: Quick learning, curiosity, and adaptability in an ever-changing start-up environment
- Be a Driver: Strong problem-solving skills
Reports to Senior Manager, Provider Operations
Wonderschool San Francisco, California, USA Office
San Francisco, CA, United States
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
