Public Relations & Communications Director

Job Description
PXT is Chase's engine for innovation, built on a "quad" model that unites Product, Technology, Design, and Data & Analytics. This collaborative approach helps us create products and experiences that truly matter for our customers and employees. Our global team moves quickly to keep pace with the market, guided by leaders Rohan Amin (Chief Product Officer), Gill Haus (Chief Information Officer), Miki Van Cleave (Chief Design Officer), and Seth Wheeler (Chief Data & Analytics Officer). We empower cross-functional teams to build strong platforms and solve real problems-always striving to make Chase the easiest bank to work with and deliver world-class solutions for everyone we serve.
As a Public Relations & Communications Director within the Ch ase Product & Experience and Technology Communicationsteam you will be a leader with expertise in building compelling stories, bringing to life impactful communications/PR campaigns, and engaging with media and influential voices. You will lead a small, but mighty high-performing team that innovatively communicates with honesty, authenticity and empathy. Reporting to the Head of Communications for Marketing, Product & Experience and Technology (PXT) you'll work closely with the PXT executive team and members of the Internal Communications team on 360-degree integrated marketing / communications campaigns. Culture is important to us, and we are looking for an experienced leader who is a self-starter, a detail-oriented individual who values teamwork as much as we do.
Job responsibilities

• Develop, present and execute strategic and tactical communications/public relations campaigns that lead business outcomes
• Serve as strategic communications counsel to the Chase Chief Product Officer and Chief Information Officer and team leaders and managers
• Collaborate with internal and external Chase marketing support teams (social, brand/advertising, video, content), business leaders and support agencies to tell a holistic story
• Oversee management of communications/PR agency on campaign execution and measurement
• Coordinate with internal communications team members to pull through meaningful storylines within Chase
• Protect and enhance the reputation of the firm - both externally and among employees
• Collaborate with talent and influencer management team for PR purposes

Required qualifications, capabilities, and skills:

• 10+ years of experience in a communications/PR or marketing role
• Proven experience in proactive and reactive media relations, and proactively executing public relations campaigns that resulted in positive press coverage and support business results
• Deep media relations expertise with strong relationships across business, finance and lifestyle media; Fluency across social media and other multi-media channels; experience leading teams and managing people
• Executive communications experience - consulting directly with a senior executives, internal subject matter experts who serve as topical spokespeople
• Outstanding judgment and interpersonal skills, including partnering with executives, peers and other functional groups across the company and effectively managing and growing direct reports
• Ability to manage several projects simultaneously and keep deliverables on track / flag potential delays
• High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility
• Negotiation and influencing skills
• Experience with applying measurement tools to demonstrate success
• Some domestic and international travel required

Preferred qualifications, capabilities, and skills:

• Experience working with events and experiences, creators and social media
• Experience working in a large company
• Experience working at or leading work with a public relations agency
• Experience working on an integrated marketing team

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.