QA Associate

QA Associate - San Juan Capistrano, CA, Monday to Friday, 3:00 PM to 11:30 PM

Pay range: $24.72 - $29.36/ hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

This position is responsible for assisting the Director of Quality Assurance on the overall quality throughout the company paying particular attention to the affiliate offices, corporate stores and independent examiners.  

• Audit for lab and/or exam errors ensuring all errors are corrected and examiners are educated on any compliance differences. Including Matrix/Relia Quote.  
• Track all Case One insurance company errors by the tracers they provide.  
• Ensure appropriate entities receive the necessary tools and information needed to complete the examination process according to the requirements set forth by the Home Office.  
• Key in issues/concerns into the reporting system.  
• Compile, mail, and report on all postcards.  
• Redirect misrouted paperwork.  
• Grade and Report on the Examiner Test  
• Handle reporting of all needles sent in the kit Handling reporting of all IHP's Tracking, grade, report on EKG's Key in all Protective/Matrix/Standard/Safeco Issues.  
• Responds to the needs and requests of clients and Lab One management and staff in a professional and expedient manner.  
• Observes all compliance policies and safety policies and procedures as outlined in the Lab One Safety Manual or safety matters included in other special training.  
• Other duties as assigned  

Preferred Work Experience: 

Six months lab or para-medical experience 

Knowledge:  

Microsoft Office  

Skills:  

• Excellent communication skills  
• Accurate and detail oriented  
• Ability to work in a team environment  
• Good organizational skills  
• Ability to work under minimal supervision  
• Ability to work on numerous projects at the same time 

Education

• High School Diploma or Equivalent (Required)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.