QA Manager

The QA Manager will own and evolve how quality is delivered across our web and mobile applications. This role partners closely with Engineering (DevOps, Web, Mobile, Hardware, Data Science, Data Services, and Support), Product, and Design to ensure quality scales alongside accelerating development velocity. 

You will act as the primary sponsor for QA initiatives—driving automation, modern testing frameworks, AI-assisted testing, and improvements to test environments—while enabling a team of motivated QA engineers to do their best work. This role is ideal for someone who thrives in a startup culture but knows how to introduce just enough structure to help teams move faster with confidence. 

• Own and define the end-to-end QA strategy across web and mobile applications. 

• Act as the clear owner and sponsor for QA initiatives, including automation, tooling, and test environment improvements. 

• Define the right balance between manual testing and scalable, automated, and AI-assisted quality practices. 

• Partner with QA engineers to expand automated test coverage using modern frameworks (e.g., Playwright) and platforms like BrowserStack. 

• Drive adoption of AI-powered testing tools to improve test coverage, speed, and maintainability. 

• Collaborate closely with Engineering and Product to embed quality earlier in the development lifecycle. 

• Establish lightweight, scalable QA processes that enable teams to move quickly without sacrificing quality. 

• Build visibility into quality through dashboards, metrics, and clear communication of quality risks and release readiness. 

• Mentor and support QA engineers, driving ownership, accountability, and continuous improvement. 

• Partner with DevOps to improve test environments, CI/CD pipelines, and infrastructure needed to support scalable automation. 

 Qualifications 

• 7+ years of experience in software quality assurance, with experience leading QA strategy or major QA initiatives. 

• Strong experience with test automation for modern web applications (e.g., Playwright, Selenium). 

• Hands-on experience with cloud-based testing platforms such as BrowserStack. 

• Experience integrating automated tests into CI/CD pipelines. 

• Strong understanding of Agile development methodologies. 

• Experience working cross-functionally with Engineering and Product teams. 

• Proficiency with Jira and test case management tools (e.g., Zephyr). 

• Ability to balance speed, quality, and pragmatism in a fast-paced environment. 

• Strong communication skills with the ability to clearly articulate quality risks and tradeoffs. 

Preferred Qualifications 

• Experience leveraging AI tools for test generation, exploratory testing, or test maintenance. 

• Experience testing mobile applications and mobile automation frameworks (e.g., Appium). 

• Experience with API and backend testing. 

• Familiarity with React-based web applications. 

• Experience working in AWS-based environments. 

• Performance and load testing experience. 

• Prior experience mentoring or leading QA engineers. 

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