Qualifying Specialist - Hybrid Partner

Primary Responsibilities /Accountabilities/ Essential Functions:

• Maintains professional demeanor with all internal and external stakeholders, communicating appropriately with all parties
• Adheres to established compliance guidelines
• Demonstrates ethical decision-making and critical thinking skills in all interactions
• Answers inquiries from prospects via the telephone and chat in a timely manner, informing them about the University and its programs
• Represents GCE as a skilled communicator, familiar with higher education and ensures prospective students receive information needed for them to being their evaluation of the University Partner and its programs.
• Shares knowledge of university process and procedure to gauge their interest.
• Stays up to date on policy and procedural changes, incorporating those changes into daily operations as established by GCE’s Employee Development department and Management
• Determines if the University Partner has a program that will meet the prospect’s needs by listening, probing, recognizing and considering the needs of the prospect.
• Appropriately directs prospects to a program that will meet the prospect’s needs.
• Is knowledgeable of and communicates University Partner’s values, benefits and differentiating features to prospects in a professional and academically oriented manner
• Accurately shares university expectations to ensure the long-term success of enrolled students
• Serves as a member of a graduation team, which includes academic counseling and admissions representatives
• Communicates and strategizes with graduation teammates to make sure student needs are met and addressed in a timely manner.
• Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives.
• Other duties as assigned.

Salary $35,000 plus great benefits.

Equipment Used and Responsibility

• MS Office Suite, CRM

Supervisory Responsibilities

None

Experience/Education

• Prefer experience in higher education and/or a learning environment which involved daily interaction with students or other call center environment with high volume.
• A combination of similar education and work experience may be substituted with prior approval.
• Associate’s Degree preferred.
• Must be able to pass pre-employment background investigation.

Physical Requirements:

• Sitting:      6-7 hours a day
• Standing:  1-2 hours a day
• Walking:   1-2 hours a day
• Lifting:      Occasionally
• Carrying:   Occasionally
• Pushing:    Rarely
• Bending:   Occasionally
• Squatting: Rarely
• Kneeling:     Rarely
• Climbing:    Rarely
• Reaching:    Occasionally
• Grasping:     Frequently
• Fine Eye to Hand Coordination:  Continuously
• Driving:       Rarely
• Work Environment:  Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.

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