Quality Assurance Account Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The quality assurance account manager contributes to sales, account management, and business retention for the organization's products and services in support of profitable growth and other business objectives and goals. Assists departments by performing support tasks to facilitate resolution of customer problems.

• Provides support to Account Managers in managing client accounts by assisting with account onboarding, gathering client information, updating customer profiles, and maintaining accurate records through SFDC.
• Responds to customer issues or complaints by coordinating with the appropriate departments or teams.
• Develops a deep understanding of the company's products or services to effectively address client inquiries and provide accurate information.
• Manages customer databases, updates reports, maintains documentation, and coordinates with internal teams to ensure smooth problem solving processes.
• Engages with clients to identify upselling or cross-selling opportunities by identifying customer needs, recommending additional products or services, and collaborating with the sales/account management team to expand business within existing accounts.
• Collaborates with internal departments such as clinical, operations, and account management to align efforts and provide a seamless customer experience through valued meetings.
• Deliver non-clinical facility training and support new program implementation 
• Assist Manager on all contract renewals within assigned book of business 
• Under the supervisor of a pharmacist, Medications storage audits to include medication carts and medication storage rooms

Education:

High School Diploma or General Equivalent Development (GED)

Prior Relevant Work Experience ​:

1 to 3 years

Minimum (Required) Qualifications

• +2 years of customer facing experience 
• Certification/licensed/registered pharmacy technician as required by state law
• 100% field work
• Valid drivers’ license and able to provide proof of insurance

Preferred Qualifications:

• Prior experience in the long-term care industry
• Previous experience in a pharmacy, retail, medical, or customer service setting
• The ability to concentrate on a task over a period without being distracted
• Independent work in the field requiring a strong work ethic,  self-motivation and the ability to finish tasks on time with little supervision.  
• Use and understand verbal and written communication to interact with customers and colleagues
• Being able to recognize a problem, self-diagnosis proactively as they arise and own to resolution

Physical Demands:

• May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

Work Environment:

• Work in a climate-controlled, smoke-free internal environment.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.