MyVA Support (MYVAS)
Jobs
Quality Assurance Analyst and Recruitment Specialist- ENGLISH C1 (LATAM only)
MyVA Support (MYVAS)
Quality Assurance Analyst and Recruitment Specialist- ENGLISH C1 (LATAM only)
Be an Early Applicant
Monitors call center quality policies, coaches agents, analyzes call drivers, produces performance reports, supports calibration and improvement plans, flags suspicious behavior, screens recruitment candidates, and schedules interviews.
This is a remote position.
At MyVA Support we are seeking a multi-talented individual to join our team remotely. This role combines Quality Assurance responsibilities with HR tasks, focusing on maintaining high service quality standards while playing a key role in the recruitment process. The ideal candidate will ensure adherence to quality policies, provide coaching, generate performance reports, participate in strategy meetings to improve service quality, and assist with candidate screening and interview scheduling.
Key Responsibilities:
- Monitor and analyze adherence to quality policies and procedures.
- Provide effective coaching and feedback to agents.
- Develop reports on top call drivers and opportunities for improvement.
- Attend call calibration sessions and contribute to action plans for quality enhancement.
- Execute internal monitoring and inform of suspicious behaviors.
Incorporating the additional responsibilities related to candidate screening and interview scheduling, the job description now includes:
- Contact potential candidates to conduct initial screening to determine their suitability for the role.
- Assist with the coordination and scheduling of interviews for qualified candidates.
Requirements
- Proven experience in Quality Assurance and Recruitment whithin a call center/BPO environment. (2 years+)
- Bachelor's degree preferred.
- Fluent English (C1 level), with excellent communication skills.
- Proficient in MS Office and data analytics.
- Strong problem-solving, analytical abilities, and interpersonal skills.
- Advanced Excel Knowdlege and skills
Benefits
- Competitive salary, negotiable based on experience.
- Opportunity to work 100% remotely with a dynamic and supportive team.
- Continuous professional development and career growth.
- Weekends OFF
Similar Jobs
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Oversee global contingent workforce operations, serving as the primary contact for processes, escalations, vendors, and stakeholders. Improve HR policies, workflows, documentation, governance, compliance, reporting, and employee experience. Support ServiceNow enhancements, onboarding operations, root cause analysis, corrective action plans, SOP creation, and HR project execution. Partner across HR, Recruiting, Finance, Legal, Procurement, MSPs, and suppliers to resolve issues and implement efficient, lower-risk processes.
Top Skills:
GmailGoogle DocsExcelMicrosoft PowerpointMicrosoft WordServicenowWorkday
28 Minutes Ago
Easy Apply
Easy Apply
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Execute and support full-funnel B2B demand generation and account-based marketing campaigns across email, LinkedIn, display, content syndication, webinars, direct mail, and web. Coordinate campaign planning, creative and content development, audience segmentation, launch execution, reporting, and optimization. Research accounts and markets, monitor performance, troubleshoot execution issues, maintain timelines and processes, and provide recommendations to improve pipeline generation and marketing outcomes.
Top Skills:
AsanaExcelGleanGoldcastGoogle SheetsOutreachSalesforceSendosoTableau
Healthtech • Pet
Integrate and fine-tune existing AI models within production software, evaluate model performance, build evaluation frameworks, configure observability, develop Python AI features, and troubleshoot real-world performance. Collaborate with data science, engineering, the CTO, and cross-functional teams to improve products and identify AI innovation opportunities. This role focuses on applying existing models rather than designing new machine learning models.
Top Skills:
Agent HarnessesAgent SdksAi Model Fine-TuningAi ModelsBackend TechnologiesModern Web FrameworksObservability PlatformsPython
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
