Quality Assurance Senior Manager - Auto Originations

About this role:
Wells Fargo is seeking a Quality Assurance Senior Manager to lead second-level quality assurance across the Auto Originations business. This is a high-impact leadership role with responsibility for setting Quality Assurance (QA) strategy, strengthening the control environment, and delivering trusted insights that influence senior-level decision-making.
In this role, you will sit at the intersection of Originations, Risk, Compliance, and Credit - shaping how quality is defined, measured, and sustained across the Auto lending lifecycle. You will lead and develop a team of QA managers and professionals while partnering closely with business leaders and key stakeholders to drive consistent, compliant, and customer-focused outcomes.
In this role, you will:

• Lead the end-to-end QA strategy for Auto Originations, establishing clear standards for accuracy, consistency, and control across the lending lifecycle.
• Oversee second-level QA reviews across application intake, underwriting, stipulation review, funding, and dealer processes, ensuring independent and credible quality assessments.
• Identify performance, risk, and control gaps using data-driven insights, and partner with operational leaders to drive sustainable corrective actions.
• Translate QA results into clear, business-focused narratives, delivering concise, trusted insights to senior leadership and key stakeholders.
• Partner cross-functionally with Operations, Credit, Risk, Compliance, Legal, and Technology to strengthen process rigor while improving customer and dealer experience.
• Inspire, develop, and lead a team of QA managers and professionals, fostering a positive culture of accountability, continuous improvement, and high performance.
• Prepare QA functions for success in audits, regulatory exams, and internal reviews, by ensuring strong documentation, and transparency.
• Maintain ownership and creation of key controlsthat are focused on mitigating risks across Origination teams.

Required Qualifications:

• 7+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Proven experience leading QA programs in a large-scale, highly regulated financial services environment.
• Strong analytical and problem-solving skills, with the ability to turn complex QA findings into clear actions.
• Deep understanding of Auto Originations processes and end-to-end operational workflows.
• Ability to communicate complex risk and quality themes with clarity, confidence, and executive presence.
• Knowledge of Auto lending regulatory requirements, including Reg B, FCRA, and UDAAP.
• Experience leveraging QA platforms, workflow management tools, and performance scorecards to scale insights.
• Working knowledge of Excel, SQL, Tableau, or Power BI to support QA analysis and reporting.
• Experience using Jira or Azure DevOps to track issues, remediation efforts, and process enhancements.
• Demonstrated ability to lead through change, ambiguity, or transformation.

Job Expectations:

• Willingness to work on-site at one of the stated locations on the job opening.
• This position offers a hybrid work schedule.
• Relocation assistance is not available for this position.
• This position is not eligible for Visa sponsorship.

Posting Locations:

• Irving, TX - 4101 Las Colinas Blvd.
• Chandler, AZ - 2800 S. Price Rd