Quantitative Researcher, Commerce Product

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

The Product Consumer Insights team uncovers compelling ways to attract and engage members around the globe. This Researcher role supports our Commerce team and is focused on understanding consumer perceptions and norms that may influence our plans, pricing, and longer-term business outlook. Specifically, this role will explore themes such as consumer value and willingness to pay, usage of competitor services, and industry norms and trends. 

This is an opportunity to lead innovative research with a demonstrable impact on a global scale. You will be responsible for defining, leading, analyzing, and socializing research studies that generate insights to empower business decisions across the company. You’ll partner with cross-functional teams passionate about delivering the most engaging, innovative, and inclusive experiences.

This role is open to a hybrid remote/in office working model in our Los Gatos location.

• Design, execute, and socialize research that generates insights to inform our global growth strategy

• Synthesize data from multiple sources (surveys, behavioral, 3rd party) to craft clear insights with strategic business impact

• Proactively partner with other CI researchers and cross-functional partners, including Product, Data Science, Finance & Strategy, Content, Marketing, and Brand, to develop new research initiatives

• Identify best practices in existing and emerging research methodologies

• Experience in product research, market research, and/or analytics, including hands-on experience leading end-to-end quantitative research studies (e.g., surveys) 

• Self-starter and problem solver who loves “getting in the weeds” with quantitative data (including survey data, public “big data” repositories, and internal logged data)

• Experience with data querying, wrangling, analysis, and modeling; proficient in SQL and R

• A balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, design and execute studies, implement statistical approaches to analyze survey data, and synthesize findings

• Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company

• Experience or interest in growth research

• Mixed methods research experience is preferred but not required 

• An advanced degree in psychology, social sciences, or a related field is preferred but not required

• Global research experience is preferred but not required

• Knowledgeable of relevant statistical concepts (significance testing, regression/linear models). Experience with longitudinal analysis, multilevel/mixed effects modeling, psychometrics, conjoint, and/or survey weighting is a plus

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.