Be at the heart of a global operations team that helps clients run accurate, reliable post-trade processes. Bring your leadership and problem-solving skills to guide a reconciliations function that identifies breaks, drives root-cause analysis, and strengthens controls. You will partner across operations, client-facing teams, and technology to resolve issues and deliver consistent outcomes. This role offers opportunities to lead change through process improvements, reporting, and digital solutions. Join JPMorganChase to grow your impact as you help build a strong, inclusive team environment.
As a Reconciliations Manager in Investment Middle Office Services, you will manage day-to-day post-trade reconciliation activities and ensure timely, accurate resolution of cash and asset exceptions. You partner with internal stakeholders and external parties such as custodians, brokers, and transfer agents to research issues, meet market deadlines, and improve client outcomes. You maintain strong controls, identify operational risks, and escalate issues appropriately. You support change initiatives, including process improvements, system enhancements, and market rule updates.
Job responsibilities- Oversee instruction capture, trade matching, confirmation, settlement support, claims management, and reconciliations as applicable to the client service model.
- Perform cash reconciliations across client, custodian, fund, and internal books and records, and ensure breaks are identified and progressed to resolution.
- Perform asset reconciliations across client, custodian, fund, and internal books and records, and ensure timely investigation of position differences.
- Investigate exceptions by completing root-cause analysis and validating outcomes using internal data and third-party sources.
- Partner with client-facing teams to communicate status, actions, and timelines and to resolve client-impacting issues.
- Coordinate with custodians, brokers, and transfer agents to resolve exceptions and support settlement and market cut-offs.
- Escalate risks, control issues, and material breaks appropriately, and track actions through closure.
- Produce regular and ad hoc reporting, including exception themes, operational metrics, and control results.
- Support system testing, enhancements, and project delivery for digital solutions, process improvements, and market rule changes.
- Manage onboarding of new client activity and service changes to support business growth.
- Knowledge of financial products such as equities, fixed income, foreign exchange, collateral, derivatives, money markets, and cash products.
- Demonstrated ability to lead a team, including coaching, performance management, and delivering to agreed objectives.
- Strong analytical and problem-solving skills, including the ability to perform root-cause analysis and drive issues to resolution.
- Strong verbal and written communication skills, including the ability to explain complex issues clearly to stakeholders.
- Ability to build effective partnerships and work collaboratively across cross-functional teams.
- Ability to identify operational risks, strengthen controls, and escalate issues appropriately.
- Ability to prioritize work, meet deadlines, and deliver high-quality outcomes in a changing environment.
- Experience supporting the trade lifecycle, reconciliations, and/or fund accounting.
- Proficiency with Microsoft Excel, PowerPoint, and Word.
- Experience with automation or workflow tools such as Alteryx, Tableau, UiPath, Xceptor, or Instabase.
- Experience leading or contributing to process improvement and control enhancement initiatives in operations.
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase San Francisco, California, USA Office
San Francisco, CA, United States
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