The Records Specialist will manage daily compliance tasks, handle sensitive information requests, and assist in training and operational workflows while ensuring strong inter-departmental relationships.
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
The Records Specialist will serve as a vital bridge between legal compliance and operational support. You will spearhead the day to day management of sensitive tasks, ranging from processing subpoenas and third party audits to resolving escalated client inquiries. Beyond immediate request handling, this role is deeply collaborative; you’ll be responsible for assisting in maintaining the integrity of the record life-cycle, ensuring policy compliance, and building strong cross-functional partnerships to streamline internal workflows.
The perfect fit for this role is a highly organized communicator who thrives in the intersection of project management and administrative compliance. You should possess a "no task too small" mentality, comfortably pivoting from high-level policy audits to providing hands-on backup support for your teammates. Since you will be assisting with training and interfacing with various departments, a knack for relationship-building and a clear, non-technical communication style are essential.
Responsibilities
- Manage the day to day coordination of special projects. This includes handling third-party requests, audits, subpoenas, and escalated support requests, among other responsibilities
- Provide non-technical support to clients and internal stakeholders on records requests
- Fill in as backup when team members are out or as needed
- Assist with training new team members
- Support record team workflows including assisting, where applicable, with review of current policy and procedures and periodic audits
- Build cross-functional relationships with other stakeholders within the company to support client and internal requests
- Perform other duties as assigned
Qualifications
- Bachelor's Degree OR 3+ years in release of information or supporting healthcare operations role technology, specifically in Records Management is a plus
- Prior experience working with sensitive information and demonstrated capability to maintain privacy and confidentiality of information that includes protected health information
- Proficient with G Suite - specifically Sheets and Excel
- Experience in working with CRM tools, including Salesforce CRM, and other internal tools such as Confluence, Jira, Slack
- Demonstrated experience with client/customer facing communication, including demonstrated capabilities in professional and courteous communications with others in real time (phone and messaging) as well as through written channels
- Additional familiarity with the following preferred: medical terminology and experience with electronic health record and practice management systems
- Experience with response to behavioral health or subpoena requests
- Experience with healthcare compliance
- Ability to operate autonomously while being a team player who brings a positive attitude to the workplace
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Top Skills
Confluence
Google Suite
JIRA
Salesforce CRM
Slack
Lyra Health Burlingame, California, USA Office
287 Lorton Avenue, Burlingame, CA, United States, 94010
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