Rehousing Acquisition Manager

Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.

Our Core Competencies

A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

What it’s really like to join our agency…

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

We offer very low monthly costs for medical, dental, and vision insurance, along with generous time off! Various pre-tax flexible spending accounts and retirement account 403(b) are available. We provide annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs. Annual athletic event participation and annual massages are reimbursed up to $50. Other Company-paid benefits, including free wellness-related apps, an Employee Assistance Program, and a comprehensive mental health care platform, are available to you and your dependents.

JOB SUMMARY

The Rehousing Acquisition Manager position reports to the Director of Rehousing Programs and is accountable for leading a team of Rehousing Coordinators in the acquisition of market-rate rental units to support individuals transitioning from homelessness or at risk of becoming unhoused. This role involves developing and executing strategic housing acquisition plans, managing a dynamic portfolio of rental properties, and providing day-to-day guidance, training, and oversight to ensure the team meets program goals and performance benchmarks.

We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you are a strategic thinker with strong leadership skills and a deep understanding of the challenges faced by both unhoused individuals and local housing providers. You have a track record of effective team supervision, along with in-depth knowledge of the local rental market and housing policies. Your ability to motivate and guide a mission-driven team makes you well-suited to drive housing outcomes and foster lasting partnerships with landlords and property managers.

JOB DUTIES AND RESPONSIBILITIES

• Supervise Rehousing Coordinators, including  providing training, support, and performance feedback 
• Oversees and supports staff in generating and utilizing leasing leads through phone outreach, internet platforms, social media, in-person engagement, and canvassing efforts
• Market program incentives to prospective landlords, property managers, and associations
• Build and maintain strong relationships with landlords, property managers, and other stakeholders 
• Develop and implement housing acquisition strategies to meet program goals and objectives 
• Oversee account management and offer continuous support to property providers; encourage and nurture repeat business opportunities
• Collaborate with the Finance Department to ensure that monthly rental subsidies are accurate and distributed in a timely manner
• Periodically audit property data in the internal database system to ensure it is accurately maintain and up to date 
• Oversee and manage a portfolio of rental units, ensuring compliance with program requirements and landlord agreements 
• Collect, analyze, and report on housing acquisition data to track progress and identify areas for improvement. 
• Design, implement and produce reports and workflow systems to better optimize acquisition strategies and program operations
• Effectively deliver presentations and communicate program information to both internal teams and external stakeholders
• Identify and resolve issues related to housing acquisitions, working with landlords, case managers, and other stakeholders
• Other duties as assigned

KNOWLEDGE AND SKILLS

• Advanced proficiency in Zoom, Microsoft Office, Google Workspace, Excel, PowerPoint and databases
• Able to maintain strict confidentiality and take all precautions when handling sensitive information
• Ability to leverage strong communication and interpersonal skills to engage a diverse group of people
• Excellent problem solving, organizing, and verbal and written communication skills
• Proficient in data analysis and report generation
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
• High proficiency in knowledge of housing policies and procedures, including fair housing laws
• Ability to tactfully resolve/mediate issues between landlord and tenants
• Ability to be flexible when scheduling and prioritizing of tasks
• Knowledge and understanding of fair housing laws

EDUCATION AND WORK EXPERIENCE

• Bachelor's degree in a related field (e.g., social work, housing, business) or equivalent experience
• Three years of experience in housing acquisition, landlord relations, or related fields required
• Two to three years of experience working with supportive housing programs or similar housing initiatives
• Experience with local rental markets, city planning, public policy, and housing subsidy programs preferred
• Strong sales and negotiation skills are highly desirable 

PHYSICAL REQUIREMENTS  

• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
• Frequent talking and hearing conversations
• Long periods of walking, sitting at a desk and/or computer station
• Lifting items that weigh up to 25 lbs; reaching, bending, carrying and stooping within the daily routine of tasks and activities

ADDITIONAL REQUIREMENTS

This position is contingent upon: 

• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

WORK ENVIRONMENT  

• Moderate to high noise level
• Work environment varies from site to site
• Some personal safety risk working in underserved communities

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing).