Handle inbound customer calls and chats, resolve account questions, process service requests, document interactions in the CRM, follow scripts, escalate issues, and meet daily performance and quality goals.
A Remote Call Center Representative answers customer inquiries, resolves issues over phone/chat, and provides excellent service in a remote work environment.
Job Description
You’ll handle inbound customer calls, assist with account questions, process basic service requests, and document interactions in the CRM system. You’ll follow scripts, escalate issues when needed, and meet daily performance goals for response time and quality.
Qualifications
- High school diploma or equivalent
- 1+ year experience in customer service or call center support
- Strong communication and listening skills
- Basic computer skills and ability to work with web tools
- Quiet home workspace with reliable internet
Benefits
- Remote work (100%)
- Paid time off (PTO)
- Health/dental/vision options
- Weekly pay
- Training and development
Top Skills
Chat Systems
CRM
Phone Systems
Web Tools
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
