Respond to customer emails, live chat, and support tickets; resolve requests; maintain help desk records; escalate complex issues to higher support; ensure customer satisfaction.
Job Summary:
Handles customer inquiries from email, live chat, and support tickets, focusing on timely, accurate support.
Description:
Respond to customer emails and chat messages, resolve requests, maintain help desk records, escalate complex issues to higher support, ensure customer satisfaction.
Qualifications:
• Strong written communication
• Customer service experience preferred
• Comfortable with support software
Top Skills
Email
Help Desk/Support Ticketing Software
Live Chat
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
