Respond to customer emails, resolve issues, process requests, and document interactions in a ticketing system. Work independently to meet response time and quality goals and collaborate with teams on complex cases.
A Remote Email Support Specialist answers customer service emails, resolves issues, and provides written support quickly and professionally.
Job Description
You’ll monitor and reply to customer emails, provide accurate answers, process requests, and document interactions in a ticketing system. You’ll work independently to meet response time and quality goals and collaborate with teams to resolve complex issues.
Qualifications
- High school diploma or equivalent
- Excellent written communication
- Customer support experience preferred
- Comfortable learning support software (Zendesk, Freshdesk, Help Scout)
- Ability to work unsupervised in a remote environment
Benefits
- Fully remote
- Competitive PTO + paid holidays
- Health/dental/vision options
- Flexible scheduling
Top Skills
Zendesk,Freshdesk,Help Scout
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
