Remote Notary Scheduler/Coordinator (11am-8pm PST)

Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoCome work for our First American team as a Remote Online Notary Scheduler/Coordinator. This role is remote, and the work shift will be 11am -8pm PST. The Remote Online Notary Scheduler/Coordinator provides support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.

HOW YOU’LL CONTRIBUTE

• Performs a wide range of administrative duties to gather information and assist in the escrow process
• Duties may include: Scheduling signing appointments , obtaining closing documents from escrow,  communicating with customer and escrow staff via phone and email, initiating transaction creation in various applications for the signing appointment, monitoring a team inbox. 
• Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure   

• 2+ years experience in an escrow related experience
• High School diploma or equivalent

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Customer service skills
• Problem solving skills
• Strong organizational skills
• Knowledge of MS Office suite
• Excellent verbal/written communication skills
• Able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Knowledge of company and/or client operating systems

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.