Handles incoming customer questions through live chat, email, and social media correspondence. Resolves website navigation, service, and general customer concerns; escalates issues when appropriate; promotes client products and services; maintains professional communication; builds customer relationships; meets performance standards; and provides administrative and overflow support to the customer service team remotely.
Company Description
HVUD is committed to selecting and retaining individuals who value working in a team environment, have the utmost regard for the safety of themselves and their fellow employees and who understand the importance of the work of providing safe drinking water.
If those are your values too, we look forward to hearing from you!
Job DescriptionWe're seeking an Online Chat Specialist to handle incoming customer support questions via live chat on businesses’ websites and social media accounts and candidate must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.
Responsibilities:
- Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
- Crete relationships with new customers to better understand and achieve their needs
- Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image.
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
- This position is also a remote position in which you will be working from home
- High school diploma or equivalent.
- Experience in customer service.
- Strong telephone etiquette.
- Familiarity with CRM tools.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.
It’s been an honor to contribute to and be a part of countless success stories of all our clients, past and present, and we have just gotten started.
Similar Jobs
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Executes procurement workstreams, manages purchase requests and orders, evaluates supplier proposals and contracts, supports sourcing strategies, and coordinates supplier relationships. Analyzes procurement data and market trends to identify cost savings and process improvements, assists with contract lifecycle activities, monitors vendor risk and performance, and maintains procurement records and reports. Guides junior team members and builds relationships with internal stakeholders.
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Provides executive administrative support by managing calendars, meetings, confidential information, travel, expenses, correspondence, records, and office logistics. Prepares agendas and meeting materials, tracks deadlines and action items, processes invoices, orders supplies, and responds to executive and internal client requests. The role requires discretion, organization, adaptability, clear communication, and effective use of office productivity tools.
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Provides advanced remote diagnostic and repair support for vehicle issues, owns complex escalation cases, publishes service bulletins, and coordinates resolutions with TAC advisors, dealers, Field Service Engineers, Quality, Engineering, and leadership. The role identifies emerging product issues, develops solutions, delivers presentations, and maintains strong cross-functional relationships while supporting high-voltage automotive systems.
Top Skills:
CxconnectGlobal ConnectGwmHigh-Voltage Automotive SystemsMS OfficeOnecrmPrtsQisSalesforceService Information (Si)Vis
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
