Manages an assigned customer renewal portfolio from early engagement through signature. Responsibilities include forecasting, monitoring churn risk, demonstrating service value, preparing quotes, negotiating subscription terms, processing renewal agreements, coordinating with internal teams and channel partners, and identifying expansion opportunities. The role requires strong commercial, communication, organizational, Salesforce, and cybersecurity-related knowledge.
Position: Renewals Representative
Reports To: Sales Leadership
Department: Sales
Location: Remote, US
Work Authorization: US Citizenship Required
BlueVoyant is seeking a Renewals Representative to join our Sales team and manage and close renewals across an assigned portfolio of customers. This individual contributor role owns the renewal process from early engagement through signature, delivers accurate forecasts, and identifies and addresses churn risk well before contract expiration. You'll work closely with Customer Success, Client Executives, Deal Desk, Finance, Legal and channel partners to secure on-time renewals, negotiate commercial terms and surface expansion opportunities.
What You'll Do:
BlueVoyant is an AI-driven cybersecurity company dedicated to standing between our customers and cyber threats. By combining human, artificial, and proprietary intelligence, we deliver a unified solution that protects every organization’s network, identities, vendors, and digital footprints as a single attack surface. The company’s award-winning Microsoft Security expertise helps organizations maximize their security investments while reducing risk and ensuring compliance.
Led by CEO, John Hernandez, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.
Founded in 2017 by Fortune 500 executives, including Chairman of the Board, Jim Rosenthal, Vice Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, London, Budapest, and Latin America and is committed to building a workplace where talented people are empowered to do their best work in the fight against global cyber threats.
All employees must be authorized to work in the United States of America. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Disclaimer: Please note that pursuant to contractual requirements and applicable law, for employees to perform work on some of the company’s federal contracts, U.S. citizenship is required. Accordingly, an employee’s ability to perform work on such contracts is contingent upon the company’s verification of the employee’s citizenship status.
#LI-AH1
#LI-Remote
Reports To: Sales Leadership
Department: Sales
Location: Remote, US
Work Authorization: US Citizenship Required
BlueVoyant is seeking a Renewals Representative to join our Sales team and manage and close renewals across an assigned portfolio of customers. This individual contributor role owns the renewal process from early engagement through signature, delivers accurate forecasts, and identifies and addresses churn risk well before contract expiration. You'll work closely with Customer Success, Client Executives, Deal Desk, Finance, Legal and channel partners to secure on-time renewals, negotiate commercial terms and surface expansion opportunities.
What You'll Do:
- Own and manage an assigned portfolio of renewals, delivering against quarterly and annual renewal bookings and retention targets.
- Run the full renewal cycle, engaging customers 90–120 days ahead of contract expiration to confirm scope, pricing and timelines.
- Maintain an accurate renewal forecast and pipeline, with strong data hygiene in Salesforce.
- Take part in forecast calls and give clear updates on deal status, risks and expected outcomes.
- Monitor customer health and risk signals, and partner with Customer Success on mitigation plans for at-risk accounts.
- Use MDR service data such as alert volume, false-positive rates, time-to-resolution and product adoption to show value in renewal conversations.
- Prepare renewal quotes and negotiate terms, including multi-year agreements, true-ups, co-termination, price increases and payment terms, within approved discounting guidelines.
- Escalate complex or high-value renewals to leadership as needed.
- Work with Deal Desk, Legal and Finance to process renewal paperwork, including order forms, Master Service Agreements (MSAs) and Service Level Agreements (SLAs).
- Identify expansion opportunities during the renewal cycle and partner with Account Executives on upsell and cross-sell.
- Coordinate with channel and distribution partners to secure renewals for partner-sourced customers.
- Apply renewal playbooks, including objection handling for MDR pricing versus building an in-house SOC, and for customers who question value after a quiet year.
- Share customer feedback and renewal insights to help improve playbooks, processes and tools.
- 3–5+ years of experience in renewals, account management, customer success or B2B SaaS sales.
- A proven track record of meeting or exceeding renewal or retention targets.
- Solid commercial skills, including pricing, quoting and negotiating subscription agreements.
- Proficiency with Salesforce and CPQ tools.
- Working knowledge of the cybersecurity threat landscape and the value of 24/7 threat hunting and Mean Time to Respond (MTTR), or a strong interest in learning it.
- Strong organizational skills and the ability to manage many renewals at once with attention to detail.
- Confidence building relationships with customer stakeholders, including IT and security leaders.
- The motivation to work independently and the ability to collaborate across teams.
- Excellent verbal and written communication skills.
- Experience in cybersecurity, MDR or managed security services is strongly preferred and will be a significant advantage.
- Experience with Gainsight or similar customer success platforms.
- Experience managing renewals tied to consumption-based pricing, such as endpoints, data ingested (GB/day) or per-user models.
- Bachelor's degree or equivalent professional experience.
- Own a portfolio of renewals and directly shape customer retention and growth at a fast-growing MDR and cybersecurity provider.
- Develop your commercial and negotiation skills while working across Customer Success, Sales, Finance, Legal and channel partners, with a path to grow your impact in the business.
- Join a global, mission-driven cybersecurity company defending organizations worldwide with cutting-edge data, technology, and expertise.
- Competitive compensation and a comprehensive benefits package, with support for wellbeing, development, and career growth.
BlueVoyant is an AI-driven cybersecurity company dedicated to standing between our customers and cyber threats. By combining human, artificial, and proprietary intelligence, we deliver a unified solution that protects every organization’s network, identities, vendors, and digital footprints as a single attack surface. The company’s award-winning Microsoft Security expertise helps organizations maximize their security investments while reducing risk and ensuring compliance.
Led by CEO, John Hernandez, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.
Founded in 2017 by Fortune 500 executives, including Chairman of the Board, Jim Rosenthal, Vice Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, London, Budapest, and Latin America and is committed to building a workplace where talented people are empowered to do their best work in the fight against global cyber threats.
All employees must be authorized to work in the United States of America. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Disclaimer: Please note that pursuant to contractual requirements and applicable law, for employees to perform work on some of the company’s federal contracts, U.S. citizenship is required. Accordingly, an employee’s ability to perform work on such contracts is contingent upon the company’s verification of the employee’s citizenship status.
#LI-AH1
#LI-Remote
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