Lead strategic improvement of revenue cycle operations (coding automation, eligibility, claims) for new service lines. Build roadmaps, run audits and analyses, own dashboards and reporting, and drive cross-functional resolution of RCM issues.
About Bridge
Bridge is the fastest, most compliant way to scale insurance billing nationwide. We enable virtual care companies to go in-network nationally in as little as 30 days, without the operational lift. Our platform handles payer contracting, credentialing, real-time benefit verification, medical coding, claim submission, denial management, and compliance in a single integrated solution. Backed by General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief.
The Role
We're hiring our first RCM Lead to drive strategic improvement across Bridge's highest-leverage revenue cycle opportunities: coding automation, audit rigor, eligibility performance, and claim success for every new service line. This is a hands-on strategic role where you'll work alongside our Coding Lead and RCM Manager, taking on emerging RCM priorities wherever they surface.
You'll build the roadmaps and systems that make RCM measurably better, and personally run the audits and analysis that get you there. This role reports to the Head of RCM and Service Lines.
Responsibilities
- New service line launch claim success: Define claim success benchmarks (clean claim rate, paid claim rate) for every new service line launch or expansion. Monitor performance through ramp-up and resolve configuration, routing, or coding issues quickly. Support Service Line projects such as discovery, specifications, rate review, etc.
- Coding automation strategy & audit: Own the coding automation roadmap — where automation reduces manual coding load and how it gets prioritized. Run recurring coding accuracy audits, identify systemic errors, and drive fixes with the Coding Manager.
- Eligibility performance & metrics: Own eligibility/benefit verification performance metrics (match rate, response time, accuracy). Diagnose degradation and drive resolution with the RCM Manager, Engineering, and Payer Contracting. Build and maintain the eligibility performance dashboard in partnership with Engineering.
- Cross-functional RCM strategy: Take on emerging high-priority RCM problems as directed — denial spikes, payer-specific issues, fee schedule anomalies, service line discovery. Represent RCM performance and strategy in cross-functional forums.
- Reporting: Build and maintain a regular RCM performance report for the Head of Revenue Operations, synthesizing coding, eligibility, and claims data into a single view.
Requirements
- Analytical rigor — builds and reads metrics/dashboards, gets to root cause from data rather than anecdote
- Influence without authority — drives change inside the Coding Manager's and RCM Manager's teams as a peer/strategic partner, not their boss
- Deep domain expertise — genuinely knows coding, eligibility, and claims mechanics well enough to audit and improve them personally
- Strategic and hands-on — can define a roadmap and also run the audit or pull the data personally; this isn't a role for someone who only manages through others
- Comfortable without headcount — measures success through outcomes and influence, not team size
Why Bridge?
- Rare seat with real strategic ownership over the core mechanics of Bridge's billing engine.
- Direct line to the Head of Revenue Operations, with your work feeding straight into executive-level reporting
- Backed by General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief
- Competitive salary, benefits, and equity
The base pay range for this role is $130,000 – $180,000 per year.
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