Revenue Operations & GTM Technology Manager

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. 

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. 

With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

Position Summary

We’re seeking a Revenue Operations & GTM Technology Manager to join our dynamic Revenue Operations & Strategy team shaping Harness’ go-to-market strategy and global expansion. Partnering with our GTM Business Systems team, this role acts as the primary subject matter expert of our GTM technology stack, blending technical systems expertise, detailed process optimization, and operational enablement.

In this role, your core mission will be to ensure the GTM team is efficient, using modern tooling and properly enabled and aligned with top-level revenue priorities. We’ll lean on your expertise to assess our existing tech stack, provide recommendations, maintain performance and ensure maximum field adoption. This will be a high-visibility role partnering closely with our senior executives and GTM leaders across Sales, Partner, SDR, Enablement and more.

Key Responsibilities

• Requirements Gathering & Solution Design: Partner closely with GTM stakeholders (Sales, SDR, Partner) and GTM Business Systems to understand business priorities and translate them into technology requirements
• User Enablement, Documentation and Support: Develop comprehensive documentation and provide training to GTM teams, drive adoption on top use cases and act as day-to-day support post-rollout
• AI Technology Transformation & Evaluation: Stay current with the rapidly evolving GTM technology market to evaluate and actively recommend emerging AI technologies for potential integration
• Process Automation & Efficiency: Identify opportunities for workflow automation across the tech stack to minimize manual intervention, enhance data integrity, and drive efficiency
• Data Governance & Quality: Enforce data accuracy, maintenance protocols, and compliance standards at the system level across all managed GTM applications

About You

• 4+ years of experience in a high-growth B2B SaaS environment, specifically in Revenue Operations, Sales Systems/IT, Enablement, or Business Systems Analysis, with a strong focus on GTM technology management
• Proficiency with CRM systems (Salesforce) and a broad range of GTM applications (Outreach, Clari, Impartner, Actively, Chorus, outbound & enrichment technology) 
• Strong understanding of system integrations and data workflows (e.g., APIs, middleware, ETL processes)
• Proven ability to translate high-level business strategy into technical system requirements and scalable architectural solutions
• Strong communication, documentation and project management skills, with the ability to clearly articulate technical limitations and opportunities to non-technical GTM leaders
• Experience with process automation tools (e.g., Zapier, Workato) is a plus
• Experience with SQL, reporting tools, or data visualization software (e.g. Tableau) is a plus

This is a Remote role with a preference for New York City, NY or San Francisco, CA.

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Quarterly Harness TGIF-Off / 4 days
• Monthly, quarterly, and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
• Commuter benefits

The anticipated base salary range for this position is $164,000 - $197,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers. 

A valid authorization to work in the U.S. is required

• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. 

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.