Revenue Operations Manager / HubSpot CRM Administrator

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.

This is a corporate strategy role built for someone who has lived the freight brokerage sales cycle and is ready to apply that expertise to a new domain. If you have carried a book, prospected shippers, and worked deals from cold lead to booked freight, you now have the opportunity to leverage that knowledge to architect the systems, data, and processes that drive an entire sales organization.

You will own how our revenue engine operates within HubSpot: designing pipelines, ensuring data integrity, delivering actionable reporting, and optimizing handoffs between sales and marketing. You do not need to be a HubSpot expert on day one. You must understand CRM fundamentals, possess a working knowledge of brokerage sales operations, and demonstrate the capability to master our platform rapidly and enhance its effectiveness.

What You Will Own

• CRM Operations. Design and maintain pipelines, sales sequences, and reporting dashboards that reflect how teams actually sell. Ensure deal stages, properties, and workflows remain aligned with business reality, providing leadership with accurate visibility into pipeline health and forecast accuracy.

• Freight Brokerage Sales Support. Apply your understanding of the brokerage sales cycle to optimize the tools and processes behind it: prospecting shippers, qualifying opportunities, managing carrier and shipper relationships, coordinating with Business Development Managers, and tracking opportunities from initial contact through booked freight.

• CRM Data Management and Process Optimization. Establish and maintain data quality standards, build standardized sales processes, deduplicate records, segment accounts strategically, and resolve lead disputes. Drive CRM adoption across the sales organization to ensure forecasting accuracy and reliable reporting.

• Marketing and Revenue Operations. Partner with marketing on campaign execution, landing page optimization, form design, lead nurturing workflows, and attribution analysis. Align marketing and sales initiatives to a unified objective: generating qualified shipper leads and accelerating conversion.

• Analytics and Cross-Functional Communication. Develop reporting that identifies pipeline bottlenecks and tracks critical KPIs: calls, meetings, opportunities, wins, and revenue. Establish CRM best practices training and collaborate with sales leadership, operations, and marketing to drive organizational alignment.

• Lead Management. Route leads efficiently between teams, oversee data enrichment initiatives, manage company hierarchy associations, coordinate contact sourcing strategies, and support sales planning efforts.

What You Bring

• Demonstrated experience in logistics or freight brokerage sales, with comprehensive knowledge of the shipper and carrier sales cycle.

• Proven CRM experience: pipeline management, sales sequence execution, and proficiency in building and interpreting reporting dashboards.

• Demonstrated capability to rapidly master new platforms and technologies. Advanced HubSpot experience is valued; however, the ability and commitment to become an expert administrator is essential.

• Strong analytical capabilities with the judgment to transform complex data into clear, actionable reporting for strategic decision-making.

• Excellent communication skills and established credibility to effectively train and align sales, operations, and marketing teams.

• Commitment to process excellence, data integrity, and evidence-based decision-making over estimation.

Preferred Qualifications

• Prior experience in HubSpot or comparable CRM administration roles (Salesforce, Zoho, or similar platforms).

• Understanding of marketing automation, lead scoring methodologies, or attribution reporting frameworks.

• Familiarity with data enrichment platforms such as ZoomInfo and enterprise-level CRM data hygiene practices.

Why This Role

Most brokerage careers point in one direction: more accounts, bigger book, same treadmill. This role is a different path. You take everything you learned on the sales side and use it to shape strategy, systems, and reporting for the whole company. You will sit at the center of how Circle Logistics grows, with a direct line to leadership and real ownership over the tools that run the business.

All your information will be kept confidential according to EEO guidelines.