Revenue Operations Manager

Core Responsibilities

1) Data Governance & System Integrity
Own accuracy and integrity of the single source of truth of sold work across Salesforce, BI tools, and partner reporting by implementing data quality processes (audits, validations, reconciliations, exception tracking)
Define and maintain data dictionaries, field definitions, and metric logic
 
2) Data Analysis & Reporting
Develop and manage dashboards and reporting in BI tools (Quick Suite, Looker, etc.)
Build and maintain standardized revenue reporting across products, partners, retailers, and media programs to deliver clear, actionable insights on pipeline, bookings, and performance on a regular cadence
 
3) Sales Process & Documentation
Define and maintain sales processes, SOPs, definitions and exception handling frameworks in Confluence to support org-wide clarity and AI enablement (e.g. Rovo and Copilot)
Analyze sales process workflows and drive automation to identify risks, gaps, and opportunities to reduce process friction across Sales, Media, Finance, and partner teams
 
4) Deal Desk
Serve as the primary escalation point for deal structuring and process exceptions
Improve deal cycle time, accuracy, and cross-functional coordination by partnering closely with Product, Tech, Sales, Finance, and Media teams on complex deals and revenue structures
 
5) Revenue Operations Projects & Enablement
Lead cross-functional process improvement and automation initiatives aligned to growth priorities that support scaling
Identify, build and apply AI-enabled tools (Copilot, Rovo, etc.) to reduce manual work and data entry while maintaining accuracy

Outcomes

1. Establish and maintain a trusted single source of truth across Salesforce, data marts, and BI reporting with consistent, explainable metrics

2. Successfully support key partner integrations (e.g., Sam’s Club Connect, etc.) with accurate reporting and minimal manual reconciliation

3. Deliver standardized reporting and insights that are consistently used by internal and external partner teams via scalable systems and dashboards

4. Implement a clear data governance framework (definitions, QA processes, ownership) adopted across GTM teams

5. Identify and resolve data quality and visibility issues that impact revenue, campaign management, partner trust, or revenue reporting

6. Run a high-functioning deal desk process that improves contract accuracy, post-contracting change management, and meets cross-functional and partner needs

7. Lead high-impact RevOps projects that improve automation, system integrations, and operational efficiency

Experience

Required

• 4-8+ years in Revenue Operations, Sales Operations, Business Analytics, or similar

• 3+ years working in Salesforce (reporting, data management; CPQ preferred)

• Proven ability to work with complex, multi-source datasets

• Strong experience with data validation, reconciliation, and QA processes

• Experience owning projects end-to-end and driving adoption

• Excellent communication and stakeholder management skills 

• Very high attention to detail

Preferred

• Experience in media sales, advertising, or retail advertising environments 

• Exposure to retail media networks (RMNs) or partner-led GTM models in the online media or digital out-of-home (DOOH) space

• Familiarity with automation and AI-enabled workflows

Core Tools

CRM: Salesforce
BI: Quick Suite, Looker 
Analysis: Excel, Google Sheets
ERP: NetSuite
PM & Documentation: Jira, Confluence, Slack
AI: Copilot, Rovo, and workflow other automation tools

Reporting Structure

Reports to: Director, Revenue Operations
Peers: Media Planning, Salesforce Administration

Our Benefits

Competitive pay
401(k) Match Program
Medical, Dental, Vision Insurance
Work From Home Stipend
Short-Term and Long-Term Disability
Life Insurance
Paid Time Off
Volunteer Opportunities
Summer Hours
Parental Leave
Tuition Reimbursement
Sabbatical Program
Professional Development
Wellness Stipend
Social events

Who Are We?

Freeosk Experiential Retail Media® is a marketing technology platform helping brands and retailers influence shopper behavior through immersive, in-store discovery. By combining physical product trial, digital media, and identity-based measurement, Freeosk transforms everyday product moments into opt-in, high-impact engagements that convert curiosity into purchase and engagement into measurable business outcomes.

With more than a decade of in-store experience and millions of one-to-one shopper interactions, Freeosk is leading discovery at scale across top retail environments. From Fortune 100 brands to emerging innovators, we partner with marketers and retail media networks to drive incremental sales through identifiable, closed-loop experiences that bridge physical and digital.

Headquartered in Chicago, Freeosk employees can be found all across the country thanks to our flex-work structure. This has allowed us to create an authentic, cross-disciplinary team of engineers, creatives, strategists, data scientists, and retail experts. As retail media evolves, Freeosk is redefining what in-store engagement can be when physical interactions fuel digital intelligence.

Freeosk is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.