Sales & Customer Success Enablement Manager

Squarespace is seeking a Sales & Customer Success Enablement Manager to design, launch, and scale a new function dedicated to empowering our B2B Sales and Customer Success teams. Your mission: help our GTM teams deliver best-in-class customer experiences while driving revenue, retention, and growth.

This is a high-visibility, high-impact individual contributor role reporting to our Director of Sales & GTM Operations, with direct ownership over how we train, enable, and accelerate our revenue-facing teams. We’re looking for a strategic enablement leader who combines facilitation and instructional design expertise with commercial acumen—someone who thrives at both leading workshops for senior GTM professionals and building scalable onboarding and training programs in a fast-paced, high-growth environment.

• Design and deliver onboarding programs for Sales and CS that combine live facilitation, e-learning, and on-the-job application—helping new hires ramp quickly and effectively. Take full ownership of early ramp success, ensuring new team members hit the ground running with confidence and clarity.
• Create scalable playbooks, talk tracks, certification programs, and enablement assets that evolve alongside our product roadmap and GTM strategy.
• Leverage adult learning principles and instructional design best practices to develop engaging, learner-centered training experiences.
• Deliver live facilitation of workshops, certifications, and enablement sessions for Sales and CS teams across multiple segments.

• Partner with Sales and CS leaders to identify skill gaps, process friction, and knowledge needs, then design targeted enablement solutions.
• Serve as a trusted advisor to GTM leadership by surfacing insights from the field and translating them into actionable content and programs.
• Ensure Sales and CS teams are armed with the latest competitive intelligence, product positioning, and customer insights.
• Embed within team rhythms (pipeline reviews, QBRs, customer journey workshops) to stay connected to performance and evolving challenges.

• Define and track enablement KPIs, such as time-to-ramp, attainment, and program adoption, and tie them directly to pipeline health, revenue productivity, and customer outcomes.
• Use performance data and learner feedback to continuously optimize enablement strategy, delivery formats, and content effectiveness.
• Partner with Sales Ops and Product Marketing to maintain a centralized enablement hub as the single source of truth.

• 5+ years of experience in Sales Enablement, Customer Success Enablement, or related Learning & Development roles in high-growth, high-velocity B2B SaaS environments.
• Proven success in designing and delivering onboarding, training, and enablement programs that measurably improve ramp time, productivity, and retention.
• Strong expertise in facilitation and learning design, grounded in adult learning principles and proven instructional methodologies.
• Exceptional communication and presentation skills; comfortable facilitating at all levels, from new hires to executives.
• Proficiency with enablement and learning tools (CRM, LMS, and sales enablement platforms such as Salesforce, Gong, Highspot, Seismic, Salesloft, or Avarra).
• A builder mindset—energized by ambiguity, skilled at creating clarity, and proven at designing scalable programs from the ground up.
• Deep empathy for Sales, CS, and the customer journey, with the ability to translate frontline challenges into impactful enablement.
• Experience supporting agency partners, channel sales, or partner ecosystems with scalable enablement programs. Familiarity with the Squarespace platform, or other commerce and creative platform, is a strong plus.

• A choice between medical plans with an option for 100% covered premiums 
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. 

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid