Sales Executive - Customer Support Solutions

About Us:

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

Our Opportunity:

Join our dynamic sales team at the forefront of innovation, where you'll champion our market-leading Agentic Process Automation platform as a Sales Executive. Your primary focus will be driving new business growth by introducing our cutting-edge Customer Support solution to technology organizations (e.g., hardware and software organizations) eager to transform the customer experience they provide and enhance their renewal, upsell and cross-sell opportunities. To excel, you'll need a proven track record selling complex enterprise level Customer Support solutions, thrive in a fast-paced entrepreneurial environment, possess excellent communication skills, and have a high level of commitment to delivering on/exceeding your sales quota. If you're passionate about creating value for customers and driving success, we invite you to embark on this exciting journey with us.

Who you’ll report to:

You’ll be reporting to the Senior Vice President, Agentic AI Solutions

Location: 

US West Coast preferred – other locations in US considered. Must be in reasonable proximity to a major airport.

You’ll exceed your targets and be successful by:

• Taking ownership of new business bookings: Drive new business growth by identifying and pursuing revenue-generating opportunities, managing sales pipelines, and executing account strategies tailored to secure large enterprise-level deals
• Conducting customer meetings and presentations: Lead on-site and remote customer meetings, delivering compelling  presentations and product demonstrations to marketing-qualified leads, effectively showcasing the value proposition of our solution and aligning to prospects strategic business challenges
• Generating leads through events: Attend tradeshows and industry events to  generate leads and foster relationships with potential clients, expanding the reach of our solution in the market
• Providing technical expertise: Deliver standard and customized product demonstrations in collaboration with your Sales Engineering team, address technical inquiries, and interface with client technical teams to present our product architecture, tailor solutions discussions, and overcome technical objections as needed
• Executing Proof of Concept exercises: Collaborate with sales engineers to manage and execute Proof of Concepts, showcasing the capabilities of our solution through live demonstrations of process automation tailored to the prospect’s needs
• Leading RFX responses: Take the lead in coordinating RFX responses, working closely with internal teams such as sales engineers, product, and services teams to deliver comprehensive and compelling proposals that meet client requirements
• Coordinating solution design: Collaborate with technical support, engineering, and service resources to ensure alignment between solution design and client business requirements, providing seamless integration and deployment of our solution

You will be a great fit if you have:

• Bachelor’s degree combined with strong work experience is required. Master’s degree in computer science, Computer Engineering, or a related field (or foreign equivalent) is preferred 
• Proven track record in hunting for new business and achieving/exceeding annual sales quota
• Demonstrate at least 8+ years of full sales cycle experience within the software industry, with a strong emphasis on generating new business opportunities
• Ideal experience would include selling Customer Support solutions like Zendesk, ServiceNow, Salesforce ServiceCloud, Jira, Support Logic, Oracle, etc.
• Ideal experience would include exposure to AI and/or Agentic Process Automation (APA) and/or related fields of automation technologies
• Ability to travel, ranging from 25% to 50% of your time, to engage with prospective clients, attend industry events, and represent our company in various capacities aimed at expanding our reach and securing new business opportunities

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You excel in these key competencies: 

• Knowledge of enterprise software architecture and technologies
• Knowledge of business process management
• Thorough knowledge of consultative selling including prospecting, qualifying, presenting, trial closing, objection handling, and closing
• High energy with the ability to excel in an entrepreneurial, fast-changing environment
• Demonstrable technical depth with the ability to effectively communicate with both technical and non-technical stakeholders
• Experience and knowledge of working with channel partners such as “Big 4” advisories and leading System Integrators
• Solid computer knowledge including proficiency with software applications including Salesforce

The salary range or on-target earnings (base salary + on-target incentives) for this position in California, New York, and Washington is $280,000 - $300,000 a year, and outside of those locations is $270,000 - $290,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors.  This position is also eligible for equity and a full range of medical and other benefits.

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere.  Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

Job Segment OR Key Words: SaaS, Enterprise Sales, Leadership, Customer Support Solutions, Intelligent Automation, AI Agents, Agentic AI, Agentic Process Automation

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Benefits and perks you’ll appreciate:

• Flexible work schedule / remote roles
• Unlimited Personal Time Off
• 12 holidays off per year
• 4 days volunteer time off per year
• 4 company “Achievement” days off per year
• Variety of health care and well-being benefits
• Paid family/parental leave
• We are a designated “Best Place to Work” for 2 years in a row! Learn more here
• Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here