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EPRO Services, Inc.

Sales Force SME

Reposted 28 Days Ago
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In-Office
Pleasanton, CA, USA
Mid level
In-Office
Pleasanton, CA, USA
Mid level
Serve as a Salesforce/CRM functional SME: write BRDs and functional specs, perform feasibility/gap/RCA analyses, design solutions, oversee implementation and testing, coordinate with project managers, conduct business analysis and group facilitation. Healthcare/insurance call center experience and SFDC implementation experience are beneficial.
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Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com

We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

Job Description

Title : Sales Force Functional SME 

Location : Pleasanton, CA

Type : Fulltime Permanent

Work Status : US Citizen / GC / EAD (GC)

Required Skills:

• Experience in writing BRD, Functional Specification documents, and project management 

• Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status 

• Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA) 

• In-depth understanding of the capabilities and constraints of CRM application 

• Experience in solution design, implementation and testing of the CRM applications 

• Applied knowledge of CRM and the Service 

• Experience in business analysis, group facilitation, software design, development and Testing 

• Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial 

• Experience with CRM Projects especially with SFDC implementation a huge plus

Additional Information

Full time perm job
Only GC,GC EAD, US Citizens
Onsite, no remote

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