Sales Operations Analyst

The Sales Operations Analyst will be responsible for collecting, analyzing, and curating sales data across both direct and channel sales motions. This role requires a keen eye for detail, strong analytical skills, and the ability to translate complex data into actionable insights. The ideal candidate will have a background in data analysis, experience with sales & channel metrics, and a passion for leveraging data to influence business outcomes. 

WHAT YOU'LL DO

• Collect, analyze, and interpret sales data to identify trends, patterns, and opportunities for improvement. 
• Maintain and optimize Salesforce data quality through proactive data cleansing, deduplication, and validation processes. 
• Own all channel-related data integrity in Salesforce, including partner accounts, deal registrations, influence/attribution data, channel opportunity structure, and partner contact records. 
• Own Salesforce data integrity across key objects including leads, accounts, contacts, opportunities, territories, and activities. 
• Maintain and validate deal registration data, SLA monitoring, and performance reporting. 
• Ensure data accuracy and consistency across various sales metrics and report types including Salesforce and PowerBI 
• Engage with Sales & Channel leadership and stakeholders to understand their needs, challenges, and strategic goals. 
• Develop and maintain Salesforce reports and dashboards that provide actionable insights to Sales, Marketing, and Finance stakeholders. 
• Conduct detailed assessments of business context to inform analysis and reporting efforts. 
• Translate business requirements into analytical solutions that drive decision-making. 
• Partner with Business Systems to create an ideal state for data. 
• Create compelling data visualizations and presentations to communicate findings and recommendations effectively. 
• Simplify complex data into clear, concise, and actionable insights for non-technical stakeholders. 
• Collaborate with cross-functional teams, such as Marketing, IT, and Finance, to work towards shared initiatives and reporting/process goals.  
• Present findings and recommendations to Sales leadership and other key stakeholders. 
• Make continuous improvement to documentation standards and create efficiencies in reporting methodologies. 
• Build an understanding of the sector that underpins analytical insights against the business’ key metrics 
• Additional duties as required 

KEY COMPETENCIES 

Innovation 

• Generates creative, solution-focused ideas that drive improvement and add value. 
• Challenges conventional thinking, learns from setbacks, and delivers enhanced outcomes. 

Accountability 

• Takes full ownership to deliver assigned tasks, goals, and outcomes. 
• Delivers high-quality work on time, with clear expectations and proactive communication. 

Service Excellence 

• Anticipates and responds to customer needs with professionalism, ensuring a positive and solutions-oriented experience. 
• Collaborates across teams, applying feedback to continuously improve service quality and satisfaction. 

Teamwork 

• Works collaboratively with team members to achieve shared goals and support team success. 
• Values diverse perspectives and fosters an inclusive, respectful, and collaborative team culture. 

QUALIFICATIONS

• Bachelor's degree or equivalent practical experience in Statistics, Mathematics, Economics, Computer Science, or a related field. 
• 2-3 years experience in sales analysis, business intelligence, or a related role, with a combination of direct and channel data analysis. 
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Power BI). 
• Excellent communication and presentation skills with the ability to convey complex data insights to non-technical stakeholders. 
• Experience with CRM systems (Salesforce) and sales process optimization. 
• Ability to work independently and collaboratively in a fast-paced, dynamic environment. 
• Excellent interpersonal skills with a team-focused mentality and proven ability to work collaboratively & cross-functionally 
• Strong attention to detail and commitment to data accuracy and integrity. 
• High-level understanding of data and experience in extracting, integrating, manipulating, and displaying data from various systems using automation where possible 
• Experience using Power BI would be considered an asset. 
• Experience with PRM platforms (Impartner, Allbound, etc.) is a strong asset. 

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