Sales Operations Manager

Who We Are

XDS Bicycles is one of world’s largest vertically integrated bicycle manufacturers and the world’s largest producer of carbon-fiber frames; we are coming to the US for the first time featuring our X-LAB line-up of high performance bicycles. X-LAB’s manufacturing scale, carbon expertise, and vertical integration create a once-in-a-generation chance to disrupt this landscape. Since 1995, we have combined proprietary materials science with compelling design and highly automated production to deliver:

• Over 8 million complete bikes annually across road, mountain, gravel, city and e-bike segments

• More than 300,000 carbon frames per year from the world’s biggest dedicated carbon-fiber bike facility

• 300+ international patents covering T1100+ carbon lay-ups and proprietary X6 aluminum alloys

• Full vertical integration, ensuring speed-to-market, supply-chain resilience and cost leadership

• OEM partnership with leading Western brands; and we’re now poised to build our own premium brand overseas

For more info, please check out https://xds.co/

Here's a YouTube video featuring our state-of-the-art carbon factory - https://www.youtube.com/watch?v=06SheO5XFsY

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X-LAB is seeking a highly organized, execution-focused Sales Operations Manager to build and scale the operational backbone of our U.S. dealer network. This role will work cross-functionally with sales, customer support, logistics, marketing, and e-commerce teams to improve dealer experience, sales efficiency, and operational consistency.

The ideal candidate thrives in fast-paced environments, has strong systems thinking, and is comfortable building processes from the ground up.

What You’ll Do

• Manage and maintain CRM systems, ensuring dealer information, pipeline status, and sales activities remain accurate and up to date. Build clear documentation and standardized sales processes, while driving CRM and data-entry compliance across territory sales teams.

• Establish and optimize operational workflows across dealer onboarding, ordering and fulfillment, “Online Order, Local Pickup” programs, dealer ecommerce/POS integrations, and dealer resource center management.

• Provide daily operational support to the field sales team, including dealer orders and inquiries, demo/sample bike coordination, technical issue coordination, travel management, and other sales support needs.

• Build and maintain sales performance dashboards with timely and accurate tracking on sales activity, dealer growth, and team performance metrics.

• Support dealer events and activations by coordinating POP materials, demo bikes, employee purchase requests, and other operational and logistical needs.

You’re a Great Fit With:

• 5+ years of experience in sales, with at least 2 years in a sales operations or business operations

• B2B sales operations experience (SaaS, AdTech, InsureTech, MaaS, etc)

• Demonstrated ability building CRM tools and reporting systems

• Familiarity with inside sales operations, purchasing workflows, and customer lifecycle management

• Ability to thrive in a fast-paced, metrics-driven environment

Our Compensation and Benefits

• Competitive base salary plus commission

• Demo bike fleet and comprehensive travel allowances