Manages showroom client orders from pre-order through delivery, ensuring accuracy, timely fulfillment, and customer satisfaction. Supports sales consultants with quotes, order entry, sample requests, payment processing, and issue resolution. Tracks order data, coordinates with internal teams and clients, and assists with showroom operations such as shipments, inventory transfers, and refunds. Requires strong organization, communication, customer service, and Microsoft Office skills.
About Waterworks
When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
The Role
The Showroom Client Support Specialist at Waterworks manages the full lifecycle of client orders. In this role, you will work closely with our showroom sales team and our clients to manage multiple interior design project orders from pre order through shipping; ensuring client's receive product when they need it and providing the luxury service experience expected from our brand. You will also help with other showroom operational responsibilities that could include receiving/sending shipments, inventory transfers, processing refunds. Combine your passion for design, luxury products and the sales environment with a customer-centric approach to conducting day to day business in a fast-paced, showroom environment!
Responsibilities
- Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.
- Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
- Manage and track all order reporting data.
- Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.
- Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.
- Other duties and responsibilities as assigned.
Requirements
- 2+ years administrative or project management experience.
- Art/Interior design or luxury retail/service experience preferred.
- Strong organizational skills.
- Excellent verbal and written communication.
- Proficient in Microsoft Office.
Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Waterworks may require physical requirements within its Showroom locations as follows:
Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.
Waterworks San Francisco, California, USA Office
155 Rhode Island Street, San Francisco, United States, 94103
Similar Jobs
Insurance • Financial Services
Supports inside sales by identifying quoted and incomplete submissions, following up with agents and brokers, cross-selling insurance products, tracking sales activities, and uncovering new business opportunities. The role requires strong interpersonal, organizational, communication, teamwork, motivation, and relationship-building skills, along with proficiency in Microsoft Office. A bachelor’s degree is preferred.
Top Skills:
MS Office
Digital Media • Hardware • Other • Retail
Supports semiconductor photolithography equipment sales by preparing presentations, proposals, quotes, pricing strategies, and customer solutions. Coordinates purchasing, accounting, service, engineering, manufacturing, shipment, installation, and order processing across U.S. and Japan teams. Builds internal and customer relationships, supports negotiations and sales targets, tracks orders, and completes administrative reporting. Requires related sales experience, strong communication, and preferably Japanese language proficiency.
Top Skills:
Photolithography Equipment
Automotive • eCommerce • Manufacturing
Supports B2B sales and account development for a K-Beauty wholesale business. Manages retailer, distributor, and marketplace relationships; presents products and promotions; coordinates sales cycles, purchase orders, shipments, pricing, and launches. Prepares sales reports, analyzes trends, maintains CRM and ERP records, tracks promotions, and supports forecasting, inventory planning, receivables, and deductions. Requires Korean bilingual communication and collaboration across sales, marketing, logistics, and finance.
Top Skills:
CRMErpExcel
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
