About the Role:

DataGrail’s Customer Success Managers are responsible for delivering outsize value to our customers. You will set the strategic direction with your assigned accounts and ensure they achieve their desired outcomes. In order to achieve this success, you will leverage your previous experience in a management consulting, customer success, or operations role. Successful candidates for this position will possess strong relationship building skills, exceptional communication skills (written and verbal), and a consultative, proactive approach to customer engagement.

What You'll Do:

• Own a book of business that includes some of our most important customers.
• Be accountable for customer outcomes from onboarding to adoption, renewal, and advocacy.
• Define customer outcomes and measurable objectives in partnership with the customer.
• Ongoing engagement across your customers’ organization and working cross-functionally within DataGrail to identify opportunities and risks, and present recommendations & solutions. This includes developing strong executive relationships.
• Take ownership for customer outcomes including customer's value realization, customer & DataGrail's mutual success, and risk management/mitigation.     
• Succeed net revenue retention targets and strategize with our sales team and leadership team to achieve your number.
• You'll improve customer engagement with DataGrail (the company and the platform).
• Secure net revenue retention by renewing your customer base and partnering with our sales team on upsell opportunities.
• Iterate and improve DataGrail’s customer processes and delivery model. This role is an opportunity to help us build a world-class customer organization.
• You will build and create practices, templates, policies and tools to mature the capabilities of the team.

What You Need:

• 4+ years in a Customer Success Management role within the Saas industry, or similar experience. 
• Experience managing and building relationships with enterprise accounts.
• Consulting or services experience is a plus. 
• Proven success in driving customer revenue expansion.

With the core belief that trust builds transparency, at DataGrail, we provide a privacy platform that empowers people to have more control over their privacy and identity. Our platform eliminates complicated, manual, and time-consuming processes associated with emerging privacy laws. We find and untangle the terabytes of data companies have, make sense of it, and organize it into an easy-to-use privacy program. 

We live by our company values every day at DataGrail: Win as a Team, Empathy Always, Love our Customers, Iterate & Evolve, Seek New Perspectives, and Lead with Why.

Benefits & Perks:

• Competitive compensation package + equity
• Work from anywhere - every employee has the choice to select their ideal work environment
• Feel relaxed with unlimited paid-time-off (+2 weeks mandatory!)
• Treat yourself with 8 scheduled “DataGrail Days” a year for personal wellness
• Grow with us - Annual stipend for continued career development for all DataGrail team members
• Stay healthy - full healthcare coverage, including dental, and vision
• Save for the future with our 401(k) plan
• Work smarter with monthly hardware and remote office stipends and an UberEats meal program
• All of this and much, much more

DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.