Together we’re building a company that will endure and products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.

Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Why we need you: 

PagerDuty (Rundeck) is currently seeking a highly driven Senior Manager, Deal Desk Operations to join our global sales team. In this role, you will be responsible for actively working with sales, customer success, finance, and other cross-functional teams for deal structuring and commercial terms for complex enterprise deals. This role is a true value-add partner and considered the business liaison to the field sales organization. You will help us turn this function into a well-documented and scalable program that can expand as the business grows. The position offers the opportunity to join a team focused on designing and executing process improvement initiatives that align sales efforts to global strategies. The Senior Manager, Deal Desk Operations is a new position that will be critical to our continued growth. The key responsibilities will revolve around cross functional management, operational excellence, and strategic planning, but the initial focus will be on improving our internal procedures that support the sales process.

How you Impact our Vision

• Facilitate communication and collaboration across key stakeholder organizations in support of a quick, efficient, and accurate sales process. Your key stakeholders include; sales, marketing, legal, finance, product management, and engineering.
• Identify and resolve any issues that could prevent specific deals from closing in a timely manner.
• Escalate deal-threatening issues to appropriate executives when resolution cannot be achieved at the virtual team level.
• Actively manage and interact in deal flow with prospects, sales teams, and management
• Serve as an escalation point and provide approvals to help move deals forward
• Collaborate and share best practices across geographies/regions
• Ensure day-to-day execution of all sales-related processes, especially those for large and/or strategic deals.
• Be the day-to-day stand-in for our leadership team in coordinating and approving deals that need legal and business review and/or approval. 
• Develop the standards, procedures, and cadence for key business operations. 
• Author, manage, and deliver executive level reporting, including weekly, monthly, quarterly status reports to manage risks and issues and improve team communication and collaboration.
• Lead creation, identification, and insights of metrics to improve business performance and drive business actions.
• Develop and track key KPIs across the team to track strategic goals, milestones and accomplishments.
• Establish a structure and cadence of program and function reviews to increase visibility, drive alignment, and resolve blockers.
• Identify and drive opportunities for continuous improvement of cross-functional processes, especially as they relate to sales and sales-related matters.
• Run organizational planning and business rhythm processes in alignment with all functions to develop vision, mission, goals, objectives and key results (OKRs), especially as they relate to sales and sales-related activities.
• Identify and implement new programs with key stakeholders to develop, champion, and launch new initiatives.

About you

• Bachelor’s degree required, MBA preferred, in the following fields of study: Business Administration; Math or Statistics; Finance; Engineering or Computer Science
• 5-7 years of experience in a deal desk, contracts, legal, sales operations, or revenue role; software/SaaS/subscription experience a plus
• Knowledge of sales and sales-related processes such as configuration, pricing, quoting, order forms, legal review

Preferred Skills

• Basic understanding of GAAP revenue recognition principles
• Strong business acumen with excellent communication skills - verbal and written
• Strong logic and analytical abilities
• Adept at business partnering and working with cross functional teams, building meaningful business relationships along the way
• Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multi-task

PagerDuty offers:

- Competitive salaries and company equity

- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family

- Generous parental leave

- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave

- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.

- Paid employee volunteer time - 20 hours per year

- Bi-annual company wide hack weeks

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.