About the Role: 

The Enablement Director is a trusted partner to the sales and CX organizations at Lattice. As the leader of the team, you will be responsible for continuing to build the foundation for Lattice’s long term sales and CX enablement strategies. The Enablement Director will also be responsible for scaling the enablement team at Lattice.

Responsibilities:

• Build a training program to support a best in class GTM program at Lattice, including all sales roles (SDR, BDR, AE, SC, and Sales Management) and all CX roles (customer support, professional services, customer success, and management)
• Create and deliver programs for ongoing enablement and learning for the entire sales team - sales pitch certification, ongoing enablement/learning, sales playbook creation.
• Create and deliver programs for ongoing enablement and learning for the entire CX team - product certification, ongoing enablement/learning, operations training, and retention playbook creation.
• Partner with Revenue Leadership to identify sales and renewals productivity gaps & prioritize work on key initiatives across the global team.
• Help define a future-looking productivity roadmap assessing timelines and resources required to execute on key initiatives.
• Implement and manage the Global Sales Onboarding Program to efficiently and effectively ramp sales new hires and promoted reps across a spectrum of roles and geographies
• Partner with Product and Marketing to equip the Sales and CX orgs with the most up-to-date product offerings and world-class resources to sell them.
• Partner with Content Marketing and Professional Services teams to equip CX org with playbooks and presentation templates & best practices
• Gather and relay feedback to continuously iterate on the enablement strategy.
• Maintain LMS and internal knowledge base to ensure content is up to date and sellers have access to the information that they need.
• Manage and grow a team of enablement managers.

About You:

• 5+ years combined sales and sales enablement experience with SaaS companies, with 2+ years specifically in Sales Enablement.
• Experience specifically in CX / Post-Sales team enablement
• Experience managing a team during a period of high growth at a company.
• Experience building onboarding and enablement plans in a successful, high growth environment.
• Consistent and provable history of content creation with specific examples.
• Demonstrated experience and ability to work across Sales, CX, Marketing, and Product to create a culture of alignment.
• You have strength in multi-tasking, prioritization, attention to detail, and organization as well as outstanding communication and project management skills.
• Bonus points if you have scaled an enablement team prior and/or have experience working in the HR tech industry.

Why Lattice?

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 2,750+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Flexible vacation/time-off policy

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive.  In an age where innovation is happening all around us, there's commonality – people are driving these changes. We offer a solution that helps companies put employees first. Lattice is a people management tool that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, and goal setting in a way that allows companies to focus on employee development, growth, and engagement. Since launching in 2016 we have grown to over 2750+  customers globally, including brands like Slack, Reddit, Glossier, and Asana.

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Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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