Our Growth Mindset (The Mission):

Think back on your time in school and a project or experience that got you fired up, curious, and motivated to try your best. Can you remember one? If you’re like us, there are some projects we remember decades later -- those times when we were so engaged in what we were doing that we couldn’t help but learn.

Seesaw is a learning platform that brings educators, students and families together to deepen student learning. Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate and make their learning visible, and families actively support and celebrate student learning. Seesaw is used by millions of K-12 students in over half the schools in the U.S.

The Curriculum (Your Role):

Seesaw is seeking a talented Customer Success leader to oversee a team of Customer Success Managers focused on our SMB accounts. The Manager will contribute to the development of a world-class team that ensures our smaller SMB customers achieve desired outcomes through the adoption of the Seesaw for Schools product. 

The Manager will own the success of a large book of existing SMB accounts and will be responsible for achieving adoption targets for accounts, risk mitigation efforts, and executing retention playbooks at scale.

The ideal candidate has a strong background in customer success, account management and has previous experience in a quota carrying role. Candidates must be highly motivated, possess outstanding written and verbal communication skills with strong process and organizational skills and be willing to work in a fast-paced, dynamic and growing environment. 

The Manager draws on their experience when coaching direct reports, analyzing data, evaluating workflow processes and working with various operational tool sets.

Your Classmates (The Team):

As a Manager of Customer Success, you are part of our Customer Success organization that is focused on cultivating strong relationships and loyalty with small schools and districts around the world.

Subject Matter (Your Responsibilities):

• Meet and exceed renewal and expansion goals for your book of business 
• Manage a rolling pipeline of monthly renewal/expansion targets and report out on key metrics
• Inspire, attract, and manage a team of high performing CSMs and drive all aspects of developing leading and coaching with a high focus on the teams metrics and scorecard
• Day-to-day coaching of CSMs and blocking/tackling of tasks, issues on your team
• Meet and exceed product adoption targets for your book of business

Prerequisites (The Requirements):

• Demonstrated experience working as a people leader in a SaaS environment for at least 2+ years
• Experience building and leading high performing geographically distributed teams, including process definition, documentation, talent sourcing, development, while delivering excellence and driving accountability
• Proven track record of consistently achieving business targets and quotas

Extracurriculars (Nice to Haves):

• Background of post-sale experience with a consistent track record of driving success among customer base and achieving productivity goals
• Deep understanding of value drivers in recurring revenue business models
• Ability to coach and support a team in navigating customer escalations, drive consistent adoption behaviors across all customers and minimize a customer’s time to realise the value of Seesaw’s solution

A little about us:

We are well funded and have an experienced team. Work with the creators & leads of Google Calendar, Picasa, Maps, Facebook Platform, and Twitter.

We care about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users.

We prioritize work-life balance and actually walk the walk -- we care a lot about our work, but care more about our friends and family. We encourage everyone to work at a sustainable pace and have an unlimited vacation policy that people actually use.

We offer competitive compensation and comprehensive benefits including full medical, dental, and vision coverage, 401(k) with company match, paid parental leave, flexible vacation policy, free lunch, wellness stipend, and charitable donation match.

Don't let the confidence gap get in the way of applying! We'd love to hear from you.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.