Sales Administrator, Service Provider

Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by simplifying powerful technology we can free passionate people to focus on their mission and reach groups previously left in the darkness. Since day one, our mission has been to help IT teams do away with time-consuming, unnecessarily complex tasks so they can focus on the work that really matters.

Are you a self-starter who can multitask, learn and adapt quickly in a fast-paced, deadline and detail-oriented environment? We are seeking a Service Provider Administrator to partner with our Strategic Sales Managers (SSMs), and work cross-functionally with internal Operations, Finance, and Support teams, along with external prospects, customers, and Service Providers. As a Cisco Meraki Service Provider Administrator, you will be involved in every stage of the sales cycle supporting the most complex and strategic accounts.

General Responsibilities:

• Provide direct support to the Americas (US, CA, LATAM) Strategic Sales Team, and two Enterprise Product Sales Specialists through comprehensive understanding of internal sales processes
• Assist with domestic and international booking related inquiries
• Back end administrative assistance throughout the Free Trial process
• Cross-functional engagement with Operations, Legal, Finance, Support, Logistics and Channel in resolving the needs of prospects, customers, and technology partners
• Become technically proficient with Salesforce.com and other sales systems
• Basic SFDC reporting to assist with individual SSM requests, and maintain SFDC Dashboards
• Maintain sales procedures, processes, compliance and CRM database integrity by auditing Service Provider accounts
• Provide sales ops specific updates in sales team’s weekly forecast calls 

Territory Focused Responsibilities:

• Bridge gaps in communication between Service Providers and internal Meraki Ops teams to ensure smooth operational processes. 
• Provide operational updates to SP’s and clearly define steps throughout the ordering process, as well as be their point of contact for any operations related issues
• Track and work with Legal to upkeep SP contracts 
• Support SSM leadership in ensuring new SP agreements are communicated with broader impacted sales teams 
• Enable new SSMs on best practices in deal structure

Qualifications and Skills:

• Bachelors degree in Business related field
• Minimum of 3 years work experience within a Sales Support or Operations role, support in Channel sales is a plus
• Strong attention to detail and problem solving skills
• Can simply articulate complex processes to stakeholders 
• Experience with MS Office Suite required and Salesforce.com preferred
• Organized, detail-oriented, self-directed, highly energetic, professional and adaptable
• Comfortable multi-tasking in a fast paced team environment
• Exceptional interpersonal communication skills across multiple communication mediums
• Sense of humor

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.