Salesforce Scrum Master

About Our Team 

Our employees thrive in a culture that's fast-paced and ego-free, where innovation and collaboration are encouraged at every turn. We are an organization that provides federal agencies instant access to experienced and talented professionals who understand their unique challenges and know the most efficient ways to address them. We are continually investing in resources and talent, so we stay prepared with specialized teams in place who are experts in creating tailored technologies. Our solutions empower Federal organizations to grow, modernize, and succeed in a rapidly evolving landscape. 

We value all voices and want to attract talent from all backgrounds. We're on the lookout for individuals who are passionate about technology and thrive in environments where problem-solving is approached with creativity and enthusiasm. If you're someone who enjoys continuously expanding your skill set while tackling real-world business problems, you'll feel right at home with us. Veterans and military spouses are especially encouraged to bring your unique and valuable experience to our team. 

About the Role  

We are seeking an experienced Scrum Master with strong communication skills and hands-on Salesforce project experience to join our fast-growing team. We're looking for team members who bring at least 3 years of practical/on the job experience as a Salesforce Scrum Master guiding teams through agile-scrum practices and values. Qualified candidates must have a valid Scrum Master certification and must be able to communicate and collaborate with a team of highly talented technicians and interact with the client. We're seeking Salesforce team members to help modernize and enhance enterprise system that connects healthcare providers directly with millions of US veterans seeking clinical care. This role requires a deep understanding of business processes, excellent analytical skills, and expertise in Salesforce functionality to optimize the use of the platform in achieving organizational goals. 

RESPONSIBILITIES 

• Work closely with Salesforce administrators and developers to create and maintain a backlog focused on solving customer challenges with Salesforce solutions. 
• Facilitate all agile/scrum ceremonies (planning, review, retrospectives, and daily stand up) and Agile Planning Events 
• Manage cross-team coordination in SAFe environments  
• Support Agile maturity, continuous improvement, and DevSecOps practices 
• Facilitate discussion, decision making, and conflict resolution 
• Coordinate with Product Owners and stakeholders  
• Work together with lead business analyst to support release planning  
• Support product team in ensuring business requirements are well refined and meet development team’s definition of ready 
• Participate in scrum of scrums and report on team health and progress 
• Track sprint metrics, release progress, and dependency management 
• Effectively monitor and communicate team status/progress to key stakeholders 
• Collaborate with quality assurance teams to ensure the reliability and functionality of Salesforce solutions. 
• Collaborate with integration teams to ensure seamless data flow between Salesforce and other systems. 
• Work closely with Project Management team to maintain release scope and schedule 
• Remove impediments to improve team velocity and ensure development team stays on schedule 
• Promote quality, automation, and delivery predictability 

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QUALIFICATIONS 

• 3+ years Scrum Master experience on Salesforce programs guiding teams through agile-scrum practices and principles 
• Ability to perform simple Salesforce configuration changes 
• Excellent understanding and hands on experience with multiple Agile frameworks (Scrum, Kanban, SAFe) 
• Ability to guide the team through agile-scrum practices and values 
• Ability to coach the team to higher levels of scrum maturity 
• Ability to remove impediments by identifying the right resources and pushing issues to resolution 
• Ability to lead multiple scrum teams simultaneously 
• Understanding of Salesforce delivery lifecycle  
• Oversee design and development efforts to ensure build plans, sprint plans, and any other required deliverables are ready on time 
• Experience with agile-scrum tools (Jira experience is a plus) including the ability to create dashboards and reports 
• CSM, PSM, SAFe Scrum Master, SAFe Advanced Scrum Master, Salesforce Administrator Certified preferred 
• Ability to earn Public Trust clearance