Senior Account Executive

SDL provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, SDL is committed to creating impactful technology that serves the public good. 

We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us!

We offer flexible remote work options and are primarily based in the US East Coast time zone. You do not have to relocate to join SDL!

• Competitive salary.
• Unlimited PTO.
• Flexible working hours and remote work options.
• Comprehensive health, dental, and vision insurance.
• Professional development opportunities and learning budget.
• Home office and IT budget.
• Supportive team environment.
• The chance to work on innovative projects with cutting-edge technologies.

Job Summary:
The Senior Account Executive will be responsible for driving new business revenue by developing and closing sales opportunities with local government agencies. This role requires demonstrated success in SaaS sales, preferably within the public sector, and the ability to manage complex procurement cycles. In addition, the Senior Account Executive will play a pivotal role in establishing SDL’s market presence by securing flagship municipal clients in states where the company is building an initial footprint. The successful candidate will be highly motivated, results-oriented, and adept at cultivating trusted relationships with municipal stakeholders at all levels.

Key Responsibilities:

• Develop and maintain relationships with existing local government customers to drive engagement and product adoption.
• Identify opportunities for upselling and cross-selling additional products and services to meet customer needs.
• Conduct regular account reviews, analyze usage data, and provide strategic recommendations to optimize customer value.
• Work closely with the customer success team to ensure a seamless customer experience and drive retention.
• Partner with sales and marketing teams to develop tailored upsell and cross-sell campaigns.
• Negotiate contract renewals, expansion and close new deals while ensuring customer satisfaction.
• Stay up-to-date with industry trends, local government challenges, and competitive offerings.

Qualifications & Skills:

• Prior experience selling permitting software or related municipal government technology solutions is strongly preferred.
• Ability to effectively manage complex, long-duration sales cycles.
• 3+ years of experience in account management, customer success, or sales, preferably in GovTech.
• Proven track record of driving revenue growth through new business/logos and experience successfully upselling and cross-selling.
• Strong understanding of local government operations and procurement processes is a plus.
• Excellent communication, presentation, and negotiation skills.
• Ability to analyze customer data and derive actionable insights.
• Self-motivated, results-driven, and able to work both independently and collaboratively.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and data analytics platforms.

• Complex and meaningful challenges — solving them will make our communities better places to live and work
• Opportunity to have a significant impact on the business
• A lot of freedom to organize your work and life — we focus on impact and results, not complicated bureaucracy and unnecessarily rigid standards.
• Competitive salary, unlimited PTO, and a set of benefits.
• A supportive work environment where you can grow and challenge yourself to do your best work.

How to Apply:

If you are passionate about technology and eager to work on a dynamic team, we would love to hear from you. Please submit your resume and cover letter today! 

1. Screening call with a recruiter
2. Hiring Manager Interview
3. Team Interview/Project-Based Interview
4. Final Interview with SDL CEO
5. Reference Checks

SDL is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable. 

Join us in creating amazing technology solutions that make a difference. Apply today!