Senior Analyst, Change Management

Position Information

Hiring Manager:

Associate Director

Department:

Change Management

Department Overview

The Change Management Department is responsible for continually helping individuals impacted by systems or process changes be successful by implementing a systematic change management approach, building support, addressing resistance and developing the required knowledge and ability to implement the change. We help them make successful transitions resulting in changes that are thoroughly and smoothly implemented with lasting benefits.

 

Position Responsibilities

This is a hands-on, client-facing position that includes developing change, communications and training content in addition to delivering training for a diverse range of system / process implementations and user groups. The ideal candidate will have demonstrated recent experience in this area or in a similar area in the context of process, technology and organizational change. 

Responsibilities include:

• Collaborating with internal stakeholders to conduct needs assessments to customize change, communications and training plans that reflect employee needs and project specifics
• Building and implementing solutions using dynamic digital adoption tools
• Building comprehensive process maps and communicating artifacts with a focus on user impact leveraging a range of solutions like Visio, SharePoint Online, PowerPoint videos and others
• Developing, maintaining and updating training and learning materials, including e-learning videos, training guides and quick reference cards, throughout project lifecycles and post-implementation
• Researching and testing new technologies and processes to create relevant learning materials
• Problem solving technical issues and coordinating with vendor support

Candidate Requirements

Qualifications & Experience:

• Bachelor’s degree required (Instructional Design, Communications or Organizational Change is preferred)
• 3+ years of direct relevant experience
• Experience with digital adoption tools (WalkMe, SharePoint and Vyond) is a plus
• Familiarity with implementing a range of change management assets in a finance context is a plus
• Experience with design, user experience and learning management systems is a plus
• Background in technology services and support a plus
• Delivery oriented with high-quality customer service standards
• Excellent written and verbal communication skills
• Excellent collaboration skills
• Must be motivated by a fast paced, complex environment and comfortable learning new technologies quickly
• Demonstrated ability to effectively leverage AI tools in day-to-day work, with strong critical thinking to assess accuracy, limitations and appropriate use of AI-generated outputs
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Critical Competencies for Success

Our Gold Standards define key behaviors and competencies across 4 dimensions:  Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together. 

• Leadership:  Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.

• Achieving Results:  Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.

• Personal Effectiveness:  Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.

• Thinking Critically:  Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Change Strategy:  Leverages Change Management expertise to develop strategies that support business needs. Applies understanding of value drivers and critical success factors that will positively impact the Firm.

• Change Industry Knowledge:  Leverages Change Management industry knowledge and best practices to facilitate the people side of change.

• Change Application Excellence:  Ensures project success by continually assessing and improving the Firm’s change processes based on Firm culture and needs.

• Project / Program Management:  Manages Change Management projects and / or programs through planning, identifying resources, monitoring and communicating project activities and assessing impacts of project decisions.

• Sponsorship Management:  Takes a consultative approach with internal sponsors including building trust and coaching.

• Communication Excellence:  Drives awareness, increases knowledge and desire and mitigates resistance by identifying and implementing key messages.

• Training Excellence:  Drives knowledge and ability for “the change” by identifying learning needs, developing and executing effective training plans.

• Change Measurement:  Collects, analyzes and interprets data to measure adoption, identify trends and develop reinforcement plans.

Compensation & Benefits

For Illinois Only: It is expected that the base salary range for this position will be $80,000 to $120,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an ‘at-will position’ and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance, Firm or individual department / team performance and market factors.

Golub Capital is an Equal Opportunity Employer.

Due to the highly regulated nature of Golub Capital’s business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility.

Please review Golub Capital’s US Job Applicant privacy notice and, for California residents, the California Applicant privacy notice for information on how your personal data is collected, processed and stored.