Senior Analyst - Specialty Operations Process Improvement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Specialty Process Improvement Sr. Analyst will support and execute process and performance improvement projects within Specialty Pharmacy. The Sr. Analyst will conduct business process reviews of front-end and back-end pharmacy operations to identify opportunities to improve efficiency, quality, customer experience, and financial performance. In addition, the role will support initiatives focused on improving colleague performance across important metrics such as call quality and net promoter score.

Required Qualifications

• 3-5 years of experience supporting operational improvement efforts, process improvement initiatives, project management, or related work
• Experience with and understanding of Lean Six Sigma process improvement tools and methodologies, such as DMAIC, Kaizen, process mapping, and data analysis
• Ability to process and synthesize quantitative and qualitative data to identify insights and actionable solutions
• Data analysis skills, including the ability to analyze structured and unstructured datasets using Excel and other analytical tools
• Ability to support and facilitate working sessions, process reviews, and cross-functional discussions
• Strong presentation and communication skills, including aptitude for fact gathering, writing, and analysis
• Ability to manage multiple priorities, meet deadlines, and deliver quality work
• Ability to effectively interact with stakeholders across different levels of the organization
• Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement
• Demonstrates flexibility to adjust to changing business requirements, strategies, and priorities

Preferred Qualifications

• 5+ years of related experience preferred
• Lean Six Sigma Green Belt or equivalent process improvement training or experience
• Experience in performance measurement and process improvement in call center, customer service, customer experience, front-end pharmacy, back-end pharmacy, transportation, and/or logistics
• Experience in the mail and/or specialty pharmacy space, particularly front-end and/or back-end operations
• Experience with analytical tools such as Minitab, SQL, Python, and/or R

Education

• Bachelor’s degree in a relevant field such as business, engineering, economics, computer science, or operations research, or equivalent related experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.