Senior Analyst, Strategy Monitoring & Analytics

Role Summary/Purpose

The Senior Analyst, Strategy Monitoring & Analytics , is part of the Strategy Monitoring pillar of the Model Operations & Analytics (MO&A) Center of Excellence and focuses on executing upon customer decisioning strategies. The analyst supports the maintenance of timely and accurate performance reporting, documenting results for governance and credit forums and identifying performance variances. This role also aligns closely with the Strategy Monitoring lead, executing on strategy changes and collaborating with strategy owners directly on KPIs and performance metrics.

Essential Responsibilities

• Provide monitoring results for strategy changes relative to expected outcomes

• Adhere to and maintain alignment between model changes and strategy updates

• Support collaboration with strategy owners to define KPIs, dashboards, and real-time reporting tools for strategy monitoring

• Prepare inputs for strategy risk reports, audit reviews, and regulatory requests, ensuring traceability and completeness of monitoring evidence.

• Work cross functionally with strategy leads to support their analytics of strategies and models 

• Support business leaders in driving timely course corrections due to execution gaps or divergence from strategic targets.

• Perform segmentation, cohort analysis, and experimentation to evaluate strategy impact.

• Adhere to governance principles over strategic initiative reviews and reporting cycles.

• Leverage tools such as SQL, Tableau, or Python to monitor trends and deliver insights that influence strategic recalibration.

• Maintain awareness of internal control and regulatory standards.

• Prepare inputs for mode/strategy risk reports, audit reviews, and regulatory requests, ensuring traceability and completeness of monitoring evidence.

• Participate in cross-functional working sessions to evaluate monitoring outcomes and support continuous improvement initiatives.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements

• Bachelor’s degree and 2+ years of analytics experience in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated environment; or lieu of a Bachelor’s Degree, a High School diploma / GED and a minimum of 5+ years of analytics experience  in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated

• 2 years of experience working with tools such as SQL, Tableau, Python, or other analytics and visualization platforms, with experience delivering actionable insights to senior audiences.

• Good critical thinking skills with analytical problem-solving mindset

• Ability and flexibility to travel for business as required

Desired Skills

• Bachelor’s degree in a quantitative, analytical, or business-related discipline (e.g., Statistics, Economics, Finance, Data Science, Business Analytics)

• Strong verbal and written communication and detailed-oriented documentation

• Strong understanding of the consumer credit lending lifecycle and card programs 

• Ability to effectively share knowledge by translating complex, technical subject matter

• Strong understanding of model evaluation metrics such as precision, recall, F1 

• Familiarity with modeling approaches such as logistic regression, XGBoost and tree ensembles 

• Understanding of the Lines of Defense (2nd Line Strategy Validation and 3rd Line Internal Audit) 

• Familiarity with model governance frameworks, regulatory expectations, and internal audit processes (e.g., SR 11-7 compliance, , Model Risk Management policies  MRM policies).

Grade/Level: 09

The salary range for this position is 85,000.00 - 140,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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