Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
As a Senior Analytics Engineer, you’ll help build and scale the trusted analytics layer that powers decision-making across Product, Operations, Finance, and Go-To-Market. You’ll lead a meaningful slice of our Analytics Engineering roadmap and own high-impact datasets end-to-end including: design, implementation, testing, documentation, rollout and ongoing reliability. This is a hands-on, senior IC role with significant technical ownership and cross-functional influence.
You’ll enjoy this role if you are…
- Passionate about building scalable data products that power decisions across the entire company
- Uncompromising when it comes to code quality, clarity, and maintainability
- Driven by building domain expertise, staying close to business problems and partnering with stakeholders to turn ambiguous questions into reliable datasets and metrics
Your day to day is…
- Evolving Zocdoc’s analytics layer: building curated datasets, dimensional models, and governed metrics used for reporting and decision-making
- Designing and implementing production-grade transformations using SQL + dbt, with strong performance, testing, and documentation standards
- Building and maintaining a semantic layer / metrics framework so teams measure the business consistently and reliably
- Improving data reliability: SLAs, freshness/quality monitoring, alerting, and incident response for critical tables and metrics
- Partnering with Data Engineering on upstream improvements (event logging, source-of-truth definitions, ingestion patterns, and new data sources)
- Enabling self-serve analytics by improving tooling, access patterns, and governance
- Leading projects end-to-end, including writing design docs, driving alignment, and mentoring peers through reviews and pairing
You’ll be successful in this role if you have…
- 5+ years in Analytics Engineering / Data Engineering, with ownership of production data models used by multiple teams
- Expertise in SQL and proficiency in Python (or another general-purpose language) for tooling and automation
- 2+ years of hands-on dbt experience in production
- Experience with orchestration (Dagster, Airflow, or equivalent) and building reliable, observable pipelines
- Experience building tools to enable AI-driven analytics
- Strong fundamentals in dimensional modeling (e.g., Kimball), event data modeling, and metric definition/standardization
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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