Senior Application Administrator - Salesforce (Remote)

Senior Application Administrator – Salesforce (Remote)

The Sr. Application Administrator is responsible for the installation, maintenance, operations, and support of one or more applications. The application administrator also ensures application provisioning and maintenance are consistent with company goals, required service level agreements, industry best practices, and regulatory requirements. The incumbent utilizes tools and best practices in support and expansion of platform, including programming and scripting as required. The Sr. Application Administrator understands business process flows within the application and can configure and maintain such flows. A Sr. Application Administrator possess greater demonstrable experience with the required application or platform; the demonstrated ability to lead projects to completion with minimal direction; coordination of activities across departments in the use and expansion of the application platform; participation in operational planning; and contribution technology platform planning.

Key Responsibilities & Essential Functions

• Platform Management-Configure and maintain Salesforce environments, including user setup, profiles, roles, permissions, and security settings.
• Evaluate and implement new Salesforce features and releases; identify underutilized platform capabilities.
• Support & Training- Provide Tier 2/3 support for Salesforce-related issues.
• Application Operations Management: Provide guidance and training for junior members of the team. (Sr.) Demonstrate superior technical knowledge within and beyond the supported application suite.(Sr.) Proactively addresses issues before they become incidents. (Sr.) Continuously improve application support processes across the applications team. (Sr) Leads small projects to successful completion.
• Application Support: (Sr.) Demonstrates superior technical acumen in problem solving and solution design. (Sr.) Provide third-tier support for Application Administrators. (Sr.) Manage problems to resolution and escalate to vendor for support when applicable.
• Operations & Planning:(Sr.) Assist in the application technology planning, including new deployments, future needs and systems integration. (Sr.) Provides suggestions for and participates in process improvement and performance measures.
• Monitor system health, data integrity, and performance; manage sandbox environments.
• Oversee user and license management, including setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
• Implement configuration changes such as Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
• Process Optimization- Conduct proactive system maintenance, including security reviews, release updates, health checks, and Optimizer.
• Maintain technical documentation for processes and enhancements.
• Integration & Enhancements - Manage integration with third-party applications and internal systems (e.g., 8x8, DemandTools, Own).
• Train end-users and create documentation for processes and enhancements.

Knowledge, Skills, and Abilities

• 4+ years of Salesforce administration experience, including 2+ years in a senior or lead role.
• Salesforce Administrator (required); Advanced Administrator or Platform App Builder (required).
• Strong understanding of Salesforce architecture, security, and advanced automation (Lightning, Flow).
• Knowledge of data migration tools and ETL processes; active engagement in the Salesforce community.
• Experience with Sales Cloud, Service Cloud, Revenue Cloud, and Agentforce is preferred.
• Proven experience with ITIL service management framework Ability to lead small projects.
• Ability to lead others.
• Effective written, oral, interpersonal, and relationship-building skills.
• Ability to present ideas in user-friendly language. Analytical and problem-solving abilities. Ability to conduct research into software issues and products as required.
• Proven exceptional customer experience skills.
• Self-motivated and directed, with keen attention to detail.
• Excellent problem-solving, communication, and stakeholder management skills.
• Familiarity with Apex, Visualforce, and Lightning Web Components.
• Bachelor’s degree in computer science, information technology, management of information systems, Other Related Field

Pay range: $85,987.00 - $143,962.00

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About JAX:

The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org​​​​​​​.

EEO Statement:

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.