Acts as a liaison between clients, internal teams, and customer data to improve workflows from project inception through delivery. Converts and verifies client files across data formats, coordinates project communications, addresses customer feedback, supports graphics and design requirements, and recommends product enhancements. Requires strong analytical, communication, facilitation, negotiation, organizational, and problem-solving skills, along with business operations or systems development experience.
JOB SUMMARY:
The Senior Business Analyst acts as the liaison between customers and their data to engineer better workflows from project inception to delivery.
ESSENTIAL FUNCTIONS:
- Reads external files from clients in various data formats.
- Helps ensure files are converted in the system utilizing multiple data applications to workflow standard output file formats.
- Verifies converted files to ensure the completeness and accuracy of the information.
- Collaborate with Project Managers, Market Account Specialists and other customer support positions to make sure that graphics and designs meet and exceed customer expectations
- Schedule conference calls and regular communication with clients and vendors to update on the process status or any project strategy or requirement changes.
- Collaborate with internal teams to address customers needs and communicate all client feedback.
- Make recommendations for product enhancements
- Performs other duties as required or assigned which are reasonably within the scope of the duties above.
- Critical Thinking and Problem-Solving Skills
- Project Management
- Organizational Effectiveness
- Customer/Client Focus
- Leadership
- Ethical Conduct
- Change Agent
- Not afraid of a challenge and always improving
- 3-7 years experience with business operations or systems development
- Knowledge of competition, industry happenings and knowledge of how the Company is positioning itself is a plus.
- Open-minded and adaptable to change
- Excellent communication skills
- Excellent analytical skills
- Facilitation and negotiation skills
- Teamwork oriented
High School Diploma
Bachelors degree preferred
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
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- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
