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SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.
Role
We are seeking a Senior Business Analyst to join our Data & Analytics team in support of the Customer Success team. In this role, you will leverage your analytical expertise and business acumen to unlock the value of SmarterDx’s data assets, drive critical insights for both internal and external stakeholders, and deliver meaningful outcomes that strengthen customer trust. You will be embedded within the Customer Success team and partner closely with cross-functional stakeholders to elevate our customers’ experience and optimize business performance.
SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.
**This role is fully remote within the US**
What You’ll Do
- Create Data-Driven Narratives: Craft compelling, results-oriented narratives that highlight client performance, uncover opportunities for optimization, and support strategic decision-making.
- Translate Data into High Impact Narratives: Synthesize complex analyses into clear, compelling, and actionable narratives that inspire customers, highlighting business impact and strategic recommendations.
- Drive Exploratory Analysis & Insight Generation: Independently scope and execute exploratory analyses using advanced SQL and analytical tools to answer ambiguous, high-priority business questions. Rapidly prototype and iterate on analyses to validate hypotheses and inform direction.
- Build Relationships: Develop strong working relationships with Customer Support and clients. Ask targeted questions and partner with executive-level stakeholders to understand the “why” behind requests and align analytics with business objectives.
- Bridge Business and Technical Teams: Serve as the liaison between technical and business teams, articulating complex findings in clear, actionable ways while influencing team roadmaps and product strategy.
- Champion Data Quality and Analytical Rigor: Set a high bar for data integrity and analytical excellence. Lead validation processes, ensure accuracy, and drive best practices across teams through peer review and collaboration.
- Lead Strategic Client Analytics: Own and drive high-impact analyses that inform client strategy, uncover opportunities for revenue optimization, and influence client product adoption.
What You Bring
- 5+ years of experience in business intelligence, data analytics, or a related field, with a demonstrated track record of driving business impact.
- Revenue Cycle Expertise: strong conceptual understanding of inpatient mid-revenue cycle processes and data.
- Advanced SQL Fluency: with the ability to write, optimize, and scale complex queries for ambiguous problem spaces.
- Strong BI & Data Storytelling Skills, with a passion for building tools and narratives that empower decision-making.
- Strategic Insight Generation, with a proven ability to translate complex data into clear, actionable recommendations.
- Commitment to Data Integrity, with rigorous validation practices and experience leading quality assurance efforts.
- Ownership Mindset, thriving in ambiguity and taking initiative to define problems, not just solve them
- Problem-solving skills: Distinctive ability to identify patterns, prioritize what's critical, and focus on impactful solutions.
- Executive Communication Skills, with the ability to influence senior stakeholders and adapt messaging across audiences.
Our Tech Stack
- Data Visualization: Hex and Omni
- Analysis: SQL (Snowflake)
- Pipelines: dbt, airflow, git, and AWS
$130,000 - $150,000
- Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
- Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
- Remote-First Team – Work from anywhere in the U.S.
- Unlimited PTO & 10 Holidays – So you can relax and recharge.
- 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
- Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
- Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
What you need to know about the San Francisco Tech Scene
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
